Attend the LabTech boot camp to learn how to fully capitalize on the power - and profitability - of automation.
9:00am - 10:30am
10:30am - 10:45am
10:45am - 12:00pm
12:00pm - 1:00pm
1:00pm - 2:30pm
2:30pm - 2:45pm
2:45pm - 4:00pm
The Key Fundamentals and Best Practices for IT Service Delivery
The Key Fundamentals and Best Practices for IT (cont.)
Your Blueprint for Managing Successful Service Delivery
Your Blueprint for Managing Successful Service Delivery (cont.)
The delivery of timely and effective IT service support to your clients is monumental in keeping your clients happy and demonstrating your service “stickiness” to them. This session will cover the key fundamentals and best practices that today’s successful IT service providers are using to assure that they are delivering the quality support that their clients are expecting while setting clear client expectations of services to assure a happy and productive partnership.
Winning a new client is just the beginning for you as an IT service provider, and now the real work starts with getting your new client on-boarded. It is critical to have a plan or process for assuring that the transition from prospect to client to happy client is established throughout the on-boarding of your new clients. Everything from client communications, establishing client expectations, and understanding the client’s environment is important to your service delivery management.