LabTech Boot Camp | November 8, 2012 | Orlando, FL
Increase your efficiency and profitability. Join us for a full day of high-level LabTech training, targeted towards Operation Managers and Business Owners. Learn how to leverage LabTech's powerful scripting capabilities and automation functionality to increase the productivity of your technicians and your IT service business.
Attend the LabTech boot camp to learn how to fully capitalize on the power - and profitability - of automation.
Review real-world business cases and learn best practices from LabTech gurus and your peers.
November 8, 2012 | 9am - 4pm
$225 per attendee, click below to see which method is right for you.
9:00am - 10:30am
10:30am - 10:45am
10:45am - 12:00pm
12:00pm - 1:00pm
1:00pm - 2:30pm
2:30pm - 2:45pm
2:45pm - 4:00pm
The Key Fundamentals and Best Practices for IT Service Delivery
Break
The Key Fundamentals and Best Practices for IT (cont.)
Lunch Break
Your Blueprint for Managing Successful Service Delivery
Break
Your Blueprint for Managing Successful Service Delivery (cont.)
The delivery of timely and effective IT service support to your clients is monumental in keeping your clients happy and demonstrating your service “stickiness” to them. This session will cover the key fundamentals and best practices that today’s successful IT service providers are using to assure that they are delivering the quality support that their clients are expecting while setting clear client expectations of services to assure a happy and productive partnership.
Winning a new client is just the beginning for you as an IT service provider, and now the real work starts with getting your new client on-boarded. It is critical to have a plan or process for assuring that the transition from prospect to client to happy client is established throughout the on-boarding of your new clients. Everything from client communications, establishing client expectations, and understanding the client’s environment is important to your service delivery management.
Register for LabTech Boot Camp 2012 only.
Register for IT Nation 2012 and LabTech Boot Camp 2012.
Already attending IT Nation 2012? Add LabTech Boot Camp 2012.
