| Time |
Event |
| 6:30 - 7:45 am |
Breakfast |
| 8:00 - 9:30 am |
Keynote:
Matt Nachtrab,
CEO of LabTech Software |
| 9:30 - 9:45 am |
Keynote:
Stephen Banbury, Symantec |
| 9:45 - 10:00 am |
Transition 1 |
Round 1
10:00 - 11:00 am |
IgniteTM 2013: Revealed - SD CJ Wright |
ITIL Best Practice for Service Delivery - OM Kevin Gibson |
Win/Win Management Incentive Compensation Structures - OE Paul Dippell, Service Leadership |
Best Practices: Windows Patching - SD Scott McQueeney |
Lab: Optimizing Automation Matt Miller |
Security Lab - Patching and AV Management Gary Galyas |
| 11:00 - 11:10 am |
Transition 2 |
Round 2
11:10 - 12:10 pm |
Basic Scripting Theory - SD
Dustan Yates |
Table Stakes for Secure Service Delivery Success - OM Vernon Southmayd |
Strategic Alliances: The Practice & Benefits of Partnering with Other IT Companies - OE Brad Gross, Attorney |
The Next Generation of Innovation: LabTech and ConnectWise - SD Sean Hobbs |
Lab: Optimizing Automation (cont.) Matt Miller |
Security Lab - Patching and AV Management (cont.) Gary Galyas |
| 12:10 - 1:30 pm |
Lunch: Solutions Pavilion |
Round 3
1:30 - 2:30 pm |
Overview: Mobile Device Management Readiness - SD Tim Harter, Bryce Brown |
Secrets to Superior Service Offerings - OM Kevin Gibson |
Your Managed Services Operational Maturity Level - OE Paul Dippell, Service Leadership |
AV Management Deep Dive - SD Scott Logan |
Lab: Managing and Optimizing IgniteTM CJ Wright |
Lab: Scripting 301
Dustan Yates |
| 2:30 - 2:40 pm |
Transition 3 |
Round 4
2:40 - 3:40 pm |
RMM + PSA = Complete Automation - SD Scott McQueeney |
Standardizing Your Solution - OM Kevin Gibson |
To Best in Class and Beyond: How Top Performing Solution Providers Do It - OE Paul Dippell, Service Leadership |
AutoTask Plugin Fundamentals - SD Scott Logan, Tim Harter |
Lab: Managing and Optimizing IgniteTM (cont.) CJ Wright |
Lab: Scripting 301 (cont.)
Dustan Yates |
| 3:40 - 3:55 pm |
Afternoon Break |
Round 5
3:55 - 4:25 pm |
Cybercriminal Tactics are Changing Luke Higgins, Symantec |
Opportunity Knocks with CA ARCserve Data Protection John LaCorte, CA Technologies |
Disaster Recovery in a Pinch - Getting Systems Back Online Fast! Kimber Barton, Storage Craft |
Managed Cloud Antivirus Bob Rowell, Webroot |
|
| 4:25 - 4:35 pm |
Transition 4 |
Round 6
4:35 - 5:35 pm |
Best Practices: Monitoring - SD Gary Galyas |
Leveraging Automation Inside Your Organization - OM Vernon Southmayd |
Private Cloud Operational Maturity Levels© - OE
Paul Dippell, Service Leadership |
Demystifying IgniteTM - SD Matt Miller |
BYOD in the MDM World - OE Brad Gross, Attorney |
Fundamentals: SNMP Templates - SD Scott Logan |
| 5:35 - 6:45 pm |
Happy Hour: Solutions Pavilion |
| 7:00 - 10:00 pm |
Party sponsored by ConnectWise |
| Time |
Event |
| 7:00 - 8:15 am |
Breakfast |
| 8:30 - 9:30 am |
Keynote: Gary Pica,
Founder & CEO of TruMethods |
| 9:30 - 9:45 am |
Keynote: Scott Schafer, Intel |
| 9:45 - 10:00 am |
Transition 5 |
Round 7
10:00 - 11:00 am |
Best Practices: Windows Patching - SD Scott McQueeney |
ITIL Best Practice for Service Delivery - OM Kevin Gibson |
Your Exit Strategy: Myth or Reality? - OE Gary Pica, TruMethods |
Managed Service Agreements: Protecting Yourself while Serving your Clients - OE Brad Gross, Attorney |
Security Lab - Patching and AV Management Gary Galyas |
Lab: Scripting 101 Dustan Yates |
| 11:00 - 11:10 am |
Transition 6 |
Round 8
11:10 - 12:10 pm |
Capitalizing on Cloud Hosting Trend - OM Donovan Kelley |
BUDR: Your Defining Business Moment - OM Vernon Southmayd |
Dramatically Increase Recurring Revenue: Pricing and Packaging Strategies - OE Gary Pica, TruMethods |
RMM + PSA = Complete Automation - SD Scott McQueeney |
Security Lab - Patching and AV Management (cont.) Gary Galyas |
Lab: Scripting 101 (cont.) Dustan Yates |
| 12:10 - 1:45 pm |
Lunch: Solutions Pavilion |
Round 9
1:45 - 2:15 pm |
A Fast Path to Using Intel vPro Technology Within LabTech Scott Schafer, Intel |
Field Technician Best Practices - Automate your Road Warriors Chris Schalleur, Nilear |
Enhancing Security with CSI Computer Forensics Mark Loman, HitmanPro |
ThreatTrack |
|
| 2:15 - 2:25 pm |
Transition 7 |
Round 10
2:25 - 3:25 pm |
Utilizing SNMP Traps - SD Scott Logan |
BYOD in the MDM World - OM Brad Gross, Attorney |
Supercharge your Lead Generation - OE Gary Pica, TruMethods |
The Next Generation of Innovation: LabTech & ConnectWise - SD Sean Hobbs |
Lab: Managing and Optimizing IgniteTM CJ Wright |
Lab: Scripting 201 Dustan Yates |
| 3:25 - 3:40 pm |
Afternoon Break |
Round 11
3:40 - 4:40 pm |
AV Management Deep Dive - SD Scott Logan |
Town Hall: LabTech Innovation Team - OM Kevin Gibson, Vernon Southmayd, Tony Thomas |
Finding the Hole in the Bucket - OE Gary Pica, TruMethods |
Best Practices: Monitoring - SD Gary Galyas |
Lab: Managing and Optimizing IgniteTM (cont.) CJ Wright |
Lab: Scripting 201 (cont.) Dustan Yates |
