4 Reasons the MSP 501 List-ers Switched to LabTech
We wanted to know why technology solution providers (TSPs) switched to LabTech from other remote monitoring and management (RMM) solutions so that we could develop a better understanding of what’s working and what’s not.
We talked to the top performing TSPs to uncover exactly what they needed and wanted from a RMM solution, in order get them to switch from their current system.
Here are the 4 things these industry leaders had on their wish lists:
#1: A Strong Sense of Community
Top performing TSPs didn’t want to just purchase a software platform; they looked to cultivate the right partnership and opportunities for their business.
According to Chuck Lobert, the Vice President of Sales and Technology for Vision Computer Solutions, his last IT management solution provider “…didn’t give us a feeling they cared about our business at all.” That’s why he and his team switched to LabTech.
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The resources, 24/7 support, and partnership model with LabTech encourage positive interactions, and help develop a lasting partnership. LabTech also hosts the large industry event, Automation Nation, to provide partners with even more opportunities to meet other industry leaders through in-person and virtual events.
#2: Single Platform for IT Management
IT management is complex, especially for TSPs. Many must juggle between different platforms to accomplish everything they need to do. Since LabTech was developed by IT service providers with hands-on experience in the IT services industry, it’s designed to be able to meet the unique needs of TSPs.
Companies choose it to achieve increased visibility into clients’ IT networks, which allows for proactive client support. The automation capabilities in LabTech allow TSPs to better allocate staff time to more complex projects. LabTech’s remote capabilities ensure TSPs can provide top-level support to clients around the world.
#3: Increased Overall Efficiency
The highest performing TSPs are constantly finding ways to increase their overall efficiency. This is what makes them profitable. LabTech comes out-of-the-box with more than 500 monitors, and alerts based on Microsoft® and IT industry best practices, as well as 300+ built-in scripts and pre-configured groups. This saves TSPs time by eliminating the need to develop these solutions themselves.
One of the main reasons TSPs switch to LabTech is because of the existing training, resources, and scripts LabTech provides.
According to Matt Treacy, the Service Delivery Manager at Origin IT, the transition to LabTech was “…fairly easy in the end.” The old program the company used required a consultant to come in to create a project, despite having a full-time administrator. With LabTech, they find themselves with increased autonomy to accomplish projects on their own.
#4: Support for Third-Party Integrations
One-size-fits-all solutions often fail to fit the needs of different organizations. LabTech’s RMM solution allows the top TSPs to customize the program with third-party integrations to better meet their changing needs.
With powerful features such as remote access and process automation tools, LabTech’s Synergy Platform enables technicians to methodically and accurately resolve client issues. The Synergy Platform is effective at resolving issues with Backup and Storage, Desktop Management, PSAs and BMPs, Security, Server and Network Management, as well as a host of other needs and systems.
Most TSPs choose LabTech because of our obsession with partner success. We want to help your company succeed through efficiency, integration, and a sense of community. Find out more about what your industry leaders have to say about LabTech in our case study library.