5 Posts to Spring into Summer
Summer is here, which means our partners are still hard at work on growing their businesses while summer vacations and pool parties abound.
Let’s make your job a little easier, and give you back some time to kick back and relax this summer, with our top 5 posts from last season. The best practices they include will help you amp up your efficiency so you can afford to take your own summer vacation.
It’s all too easy to alienate staunch break-fix clients as you migrate to a managed services model. Instead of making them switch cold turkey, discover how you can successfully help them warm up to the idea by starting with a freemium model. Learn the step-by-step approach that makes transitioning clients to managed services easy.
All clients have preconceived pricing expectations. Walk in to any discount store, and you’ll see discounted and ‘on special’ items stacked to the ceiling, counting on people to be looking for the lowest prices. But playing pricing wars is a losing battle. Learn how to differentiate your offering by selling on value, not price.
First impressions never die. In fact, they’ll determine the tone of your client relationships from beginning to end. The right strategy can turn a first date into a long-lasting relationship, and the wrong one can end in disaster. Onboarding a new client is no different. Without the proper planning and preparation, things can go south quickly. Avoid a painful breakup with a look at 5 onboarding habits to break right now.
Do your managed service agreements make sense to your clients, or do they make them feel like they’re reading furniture assembly instructions in a foreign language? When current and prospective clients can’t make sense of your agreements, it’s bad for business. Make it easier for everyone with a look at 11 vital things to include—in simple ways—to take your managed services agreements from flawed to flawless.
Patching is a must, and while it’s intended to plug security holes, it often presents its own set of risks. So how do you make sure your customers have the latest patches without opening them up to new vulnerabilities? Discover 4 patch management best practices that can help you keep clients’ systems secure and ahead of emerging threats.