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May 17, 2016

5 Ways TSPs Can Boost Morale

Amy Hodge
Senior Director of Community
ConnectWise, Inc.
5 Methods TSPs Can Use To Boost Morale

Your team’s morale determines a lot about your business. Bad morale impacts productivity, employee satisfaction, and retention. Unhappy employees and training new hires costs companies money that doesn’t need to be spent.

If you’re looking for ways to boost the morale of your team, consider these 5 tips proven to increase morale. While they’re specifically intended for IT solutions providers, many of the suggestions are widely applicable to other industries.

#1: Lead by Example

Teams mimic the actions of their leaders, so make sure that you act the way you expect them to. For instance, don’t talk negatively about your clients if you want to cultivate a positive team. Embody all of the behaviors you want to see.

If your team already shows negative behaviors, make sure to correct them. If they’re never told not to do something, they’ll think it’s acceptable.

Also, instead of just correcting the situation, figure out what caused the negativity in the first place. Did a client miscommunication derail a positive relationship? Did a client have unreasonable expectations? Are technicians expected to complete more work than is realistic? Figure out ways you can fix the actual problem.

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#2: Compensate & Reward Your Team

There’s very little that you can do to boost the morale of a team that feels underappreciated and undercompensated. While it’s true that everyone would always want more money if it were available, if members of your team could get paid better by going to any of your competitors, it will be hard to retain them and make them happy over the long haul.

For this reason, it’s smart to check annually on compensation trends at similar companies in your area and industry to make sure that your company is competitive.

Rewards, bonuses, and incentives are also important. You want to try to reward hard work and excellent client service in a way that encourages the whole team to aim for the best.

#3: Understand Your Team’s Motivations

Your team most certainly sticks around because you pay them. However, that’s not the only reason. There are plenty of other IT solution providers your high performers can choose to work for, but they decided to work for you. Find out what their long-term goals and dreams are so that the team knows you’re invested.

While it’s not possible to drastically change everyone’s job function to meet their dreams, you may be able to incorporate more of the things your team is interested. For instance, if one team member is particularly passionate about vegan food, they may really look forward to working with a new client that happens to operate a chain of health food stores.

#4: Find the Real Problems

Every company, even those with the most recognized positive workplace cultures, face challenges leaders may not know about. Employees don’t tell their managers everything, so it’s important to try to identify what’s going on beyond what’s being verbalized.

Does some client work take a lot longer than another’s? Do certain employees call out of work more frequently than usual? Noticing these subtle changes can stop a problem before it become a larger issue.

Develop a leadership culture where you’re constantly focused on improvement and positive change. This will enable you to find potential problems, encourage team members to develop their own solutions, and foster a forward-thinking environment.

#5: Support Your Team

Some days, solving client tech problems can really stink. You get a client on their worst day, after a technology resource they depend on failed and they’re extremely frustrated.

Sometimes clients aren’t the nicest to your team. Stand up for your staff when clients aren’t satisfied and when it’s not the tech’s fault. Having their back, at least during the important times, can make the difference between positive and negative morale.

Last, always remember that your team consists of people. They have feelings, goals, and needs, just like anyone else. Whether you want to facilitate fun games to enhance team building or simply show them that they’re appreciated, small actions can go a long way.

Boost Your Team’s Morale

Discover 12 more ways to motivate your team to achieve more.

Amy Hodge Senior Director of Community
ConnectWise, Inc.

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Boost Your Team’s Morale

Discover 12 more ways to motivate your team to achieve more.