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June 30, 2015

Automation Tools to Include in Your Managed Services Package

Josh Preston
Service Design Program Manager
ConnectWise, Inc.
Powerful Global Management Platform

No one is successful without the right tools, and—for managed service providers (MSPs)—the right tools all revolve around automated software. But that shouldn’t be too surprising, as a key principle of managed services is removing the hassle of traditional methods and functions of a break-fix model.

Automation can help you provide service faster, with fewer people, and serve as a solid foundation on which to scale. If you don’t currently automate essential business and IT support tasks, here’s why you should.

Key Functions of Automation

Managed services automation features a few key functions. Here are three important ingredients to MSP success through automation:

  • Remote Monitoring and Management (RMM). A more common software for MSPs, RMM tracks important functions like diagnostic alerts or performance reviews that ensure you’re well aware of problems with the IT infrastructure you’re monitoring. This software helps you prevent future occurrences and reduces the number of on-site visits needed.
  • Professional Service Automation (PSA). Once you’ve got an RMM to boost your service offering, you’ll want to consider PSA software, which monitors billing and customer account management. No one likes the hassle of detailed administrative tasks, and PSA software automates those steps so you can focus on your service offering.
  • Integrating Your RMM and PSABefore you sign off on automation tools, you’ll want to check one very important thing: How well do the two integrate? Sure, they can operate just fine separately—but when you find two tools that complement each other, you can leverage the workflow of your PSA with the visibility of your RMM to get a true end-to-end solution. That creates significantly more efficiency for your services.

Of course, this isn’t a catchall list of the automated tools you need as an MSP, but it’s enough to get you started and on the right track. With the right software, you can continue to improve your managed service offering and impress customers with your attention to detail.

Automating can help you streamline service delivery, stay lean and grow profits. Take this chance to identify which automation tools would most benefit your business. For a deeper dive into all that automation can do for you, download the Automation 101 eBook.

Stay Lean and Grow Profits with Automation

For a look at how automation benefits your business and your bottom line, download our free eBook.

Get the eBook

Josh Preston Service Design Program Manager
ConnectWise, Inc.

As a father of two who plays Minecraft with his daughters, Josh knows the value of practice, perseverance and a fresh perspective. Raising two little girls keeps you on your toes, and Josh brings that agility to his work at LabTech Software.


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