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July 16, 2015

Better Communication Through Positivity

John Timko
Vice President, Marketing Strategy
ConnectWise, Inc.
Communication Best Practices

When was the last time you sent an email to someone in the same office as you? When did you last send a text to someone in the same room?

As IT professionals, we rely on technology every day. We work with it, communicate through it and depend on it for our personal and professional livelihood. We’re all busy, and a fair number of us are introverts who would rather not waste precious energy on small talk.

What’s more, we’re fighting our natural inclination to judgement, and a social leaning toward negativity. With all of that in mind, how do we create the personal connections that are vital to a successful business?

Think Positive

Overcoming these obstacles is all about creating a positive environment that gives your team and your clients a safe space to build and maintain trust. When your communication style focuses on the right methods, you’ll have a high-performing team that’s capable of maintaining the positive interactions that drive business success. So what should your team be working toward in both internal and external communications?

More Good Than Bad

With every interaction between team members, and with clients, keep the focus on what’s going well. Praise what’s working, talk through the positives and deal with the negatives only in light of what can be done to make them better. By staying positive in your communications, you keep negativity from breeding discord.

Ask the Right Questions

Especially in meetings with your team or clients, make sure you’re asking probing questions that help you understand what matters most to your audience. The better you understand their point of view, the better you’ll be able to meet their needs.

Team Support

Be a champion for others. Whether it’s a teammate or a client, making them feel heard and validated can do wonders for even the most delicate conversations. When you make others feel like you’re on their side, tensions can be immediately diffused.

Be Selfless

Don’t focus on yourself or your product. When you’re having a conversation—internal or external—focus your comments on how you can help, what you can do to support and what could be changed for the better.

A focus on positive communication tactics can help your team excel in client satisfaction, which will lead to boosted revenue and better long-term relationships. If you’re looking for even more tools for creating a successful team, don’t miss our Team Building Toolkit. With everything from group meeting exercises to powerful interaction tools—all FREE to download and implement—you’ll see significant results for your team.

Want More Team-Building Tips?

Watch the 2015 Automation Nation keynote address delivered by LabTech Software CEO, Matt Nachtrab.

Watch Keynote

John Timko Vice President, Marketing Strategy
ConnectWise, Inc.

As a former pitcher for the Detroit Tigers, John knows the importance of playing for the name on the front of the shirt instead of the back, so he’s always looking out for what’s best for LabTech partners.


One thought on “Better Communication Through Positivity

  1. Sarah Garcia says:

    Whatever profession you are in, you need to have that positive attitude along that will help you to adhere to the success in the same. Being a professional I can understand the value of having a right attitude. Thanks for sharing this.

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