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Customer Service

Better Understand Your Customers’ Needs with Follow-Me-Home

Tony Thomas | September 22, 2016

Better understand your clients through observation and engagement. Follow-Me-Home will not only help you better meet your clients’ needs, it will help set your business apart from the competition. Read More

11 Things to Cover in Your Managed Services Agreements

Ron Williams | August 11, 2016

Developing a managed services agreement is often the first thing that a MSP does to prepare for delivering services to a prospective client. See which 11 things you’ll definitely want to include. Read More

Navigating Negativity: How to Handle Bad Reviews

Amy Hodge | April 5, 2016

Negative online reviews don’t have to be a crisis. Learn to treat them as an opportunity and handle them with professionalism. Read More

Automation Nation 2016: First Annual App Wars

Amy Hodge | February 23, 2016

This year, the ConnectWise Foundation gives you a chance to flex your tech skills and make a positive impact on the lives of local teenagers in the 1st Annual Automation Nation App Wars. Read More

How to Win Over In-House IT Clients

CJ Wright | February 18, 2016

You’ve gained a new MSP client. But they already have in-house IT staff. Before you start off on the wrong foot, take the time to get to know them and establish a mutually beneficial relationship. Read More

Engage New Clients with These 5 Tips

Adam Slutskin | February 2, 2016

Often small and midsized businesses (SMBs) outsource all or part of their IT needs to a managed service provider (MSP). Discover 5 ways to cultivate successful relationships with new clients. Read More

3 Reasons You Need Automation in Your IT Business

Vernon Southmayd | December 29, 2015

Increase returns for both you and your clients by investing time in optimizing your technology solutions. Learn 3 ways automation can help. Read More

Service Desk vs. Help Desk: What’s the Difference?

Vernon Southmayd | December 10, 2015

Is there really a difference between a help desk and service desk? You may be surprised to learn it’s more than a matter of semantics. Discover how the right strategy for each can impact your IT service success. Read More

Client Satisfaction: Taking Care of Your Greatest Tech Services Asset

Kevin Gibson | December 3, 2015

In our on-demand, instant gratification world, customers aren’t willing to settle for mediocre service. Learn why client satisfaction is essential to success as a tech service provider and get expert pointers on how to Read More

The Cake is a Lie

CJ Wright | November 5, 2015

The Cake is a Lie? See how the overwhelming benefits of automation became too amazing to ignore, and how it solved a simple, but time-consuming problem for one business. Read More

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