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September 25, 2014

Cybersecurity: 6 Must-Haves to Keep Your Clients Protected

Drew McCallum
Product Solutions Analyst
ConnectWise, Inc.

Malware, Trojans, botnets, APTs, viruses, phishing, watering holes, point of sale (PoS) attacks, ransomware, spam, malvertising, creepware, lifejacking, stolen data. Cyberspace is a scary place, and no one is immune to the danger of cyber threats.

Key findings from Symantec’s 2014 Internet Security Report don’t paint a pretty picture. Here are a just a few of the highlights:

  • 91% increase in targeted attack campaigns in 2013
  • 62% increase in the number of breaches in 2013
  • 1 in 392 emails contain a phishing attack
  • Web-based attacks are up 23%
  • 1 in 8 legitimate websites have a critical vulnerability

Making sure your clients don’t fall victim to cyber threats requires much more a single tool. You’ll need to employ a wide range of solutions to keep your managed endpoints safe.

Antivirus and Anti-malware

McAfee catalogs more than 100,000 new malware samples every day, which translates to about one new threat every second. This startling statistic only reinforces the need for integrated, real-time protection against zero-day attacks.

Email Security

A well-designed hosted email security service can block unwanted email before it reaches a corporate network. The service should also audit outbound mail to help protect your clients’ brand and avoid email disruptions.

Mobile Device Management (MDM)

Monitoring and managing mobile devices can help protect devices and the data they hold with location tracking, selective wiping and built-in reporting.


Keeping systems up-to-date with current patches is the key to keeping vulnerabilities at bay. Your patching policy should cover both Microsoft updates and third-party applications.

One View For All

Developing a unified view of all endpoints, including mobile devices, is key. The easiest and most efficient way to do this is with a single underlying framework.

Security Awareness Training

While technology tools can help with IT security, education plays a major role as well. Consider providing education and training to your clients to help mitigate human error. According to the Ponemon Institute, employees are the root cause of many data breaches, with over 78% of IT security practitioners reporting negligent or malicious employees, or other insiders, were responsible for at least one data breach within their organizations over a two-year period.

As security threats continue to grow and become more malicious, the risk of security breaches increases as well. Keeping up with the threats and methods of protecting sensitive data places a huge burden on your clients.

By offering IT security solutions, you can ease that burden while expanding your managed services offering. When choosing the right solution, look for a wide breadth of security solutions, so you can give your clients comprehensive, efficient and effective protection and management.

Protect Your Clients from Mobile Threats

Mobile devices pose a huge risk to client IT networks. Download your free eBook for tips to protect your clients from mobile security breaches.

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Drew McCallum Product Solutions Analyst
ConnectWise, Inc.

As co-founder of his own managed services business, Drew truly understands the day-to-day challenges of building an IT services business from the ground up.


One thought on “Cybersecurity: 6 Must-Haves to Keep Your Clients Protected

  1. Thomas Pink says:

    I really believe training must presented as the most important part

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