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May 3, 2016

How ConnectWise Invests in Partner Success

Amy Hodge
Senior Director of Community
ConnectWise, Inc.
ConnectWise Invests in Partner Success

We’ve all heard it countless times. There’s no such thing as a free lunch. And usually, the ageless cliché holds true.

But at ConnectWise, we have a different perspective. For us, it’s all about building a mutually beneficial partnership, and that means offering you access to our frequently updated resources and best practices that cover everything from industry trends, to the nitty-gritty “how to” instructions so your business can operate at peak performance in a constantly evolving industry.

These free (as in actually free) resources are available to partners at the click of a button; no hidden fees or hoop-jumping required. We built this resource center and keep it stocked with relevant information because we believe that when our partners succeed, so do we.

What kind of resources are we talking about exactly? What you’ll find in the LabTech resource center and University is a comprehensive collection of videos, webinars, blueprints, partner kits, and thousands of pages of documentation that LabTech Partners can start leveraging today.

New to LabTech? Check Out These Stories from Current PartnersSee Testimonials

Let’s get into the specifics.

Training for Selling Solutions

Solution selling is unique; it’s so much more than simply promoting a product. As a technology solution provider (TSP), your role is often as a consultant who must craft multi-dimensional solutions to address a client’s issues. One of our primary goals at ConnectWise is to supply training materials that prepare, support, and position you and your team for success in that role.

By providing up-to-date, never stagnant content on a wide range of topics and technologies, we empower you with relevant, in-depth knowledge that will help you:

  • Draft a solid value proposition
  • Become established as a trusted advisor
  • Enhance your credibility with existing and new clients
  • Gain a competitive advantage and improve sales

On-Demand Resources

According to Gartner research, customer preferences are rapidly evolving toward self-service. It’s estimated that by 2020 up to 85% of customer communication will be handled through automation. And while ConnectWise knows there are times when human interaction is the best way to meet particular business needs, we also understand the value of providing on-demand support.

The self-service approach to our resource center allows:

  • Assistance at any time, from anywhere
  • Increased productivity with immediate answers
  • Decreased training costs for new employees
  • Reduced workload for IT managers fielding common questions

Re-Gifting is Encouraged

Our assets are meant to be shared with any of your team members who can benefit from solution training, specific how-to technical instruction, and increased industry expertise. We think of our resource repository as the gift that keeps giving because as your knowledge, skills, and proficiency expand, so will your customers’ satisfaction.

Just as you invest in our innovative solutions to help manage your business, you can count on us to be invested in your growth. Let ConnectWise’s collection of valuable free resources help accelerate your success!

Not a LabTech partner? Want access to the resource center and more? Talk to a human about the benefits at 877-522-8323.

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Amy Hodge Senior Director of Community
ConnectWise, Inc.

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Free Tools to Build Your IT Business

LabTech helps partners succeed with FREE resources to grow your business.