Company History

Founded in 2004, LabTech Software is the developer of the world’s leading remote monitoring and management (RMM) solution designed to help global IT solutions providers transform their IT services business into successful managed services operations. The robust LabTech solution makes remote monitoring and management simple, scalable and affordable.

Overview

By Managed Services Providers For Managed Services Providers

LabTech Software is the brainchild of a managed service provider (MSP) that struggled with the usual challenges and inefficiencies of a reactive IT maintenance and support model. LabTech — its flagship solution — was born of the urgent need to eliminate technician inefficiencies and the desire to provide preventive, proactive and efficient service. Developed with cutting-edge, agent technology, LabTech is the only solution created by system administrators for systems administrators, leveraging their experience with the day-to-day realities of IT services business

According to Matt Nachtrab, CEO, LabTech Software, “LabTech and its future releases are all about helping today’s IT solution providers implement powerful, robust, automation solutions using a simple, easy-to-use management interface. In addition to our RMM tool, we continue to add integration partners and our offering now includes antivirus protection, BDU and storage.”

With more than 2,800 partners and over two million agents sold, the LabTech RMM platform has quickly become the preferred tool of MSPs and IT service providers worldwide. LabTech Software and its partners in the United States, Canada, United Kingdom, Ireland and Australia — among others — are active in developing a worldwide community of talented IT professionals that collaborate and share in their knowledge and expertise to provide superior managed services.

With numerous integration partners, LabTech Software develops more than powerful, process automation through an agent-based RMM solution. We are proud of the relationships we have built to improve IT services automation and efficiency. Our many integration partners now include professional service automation (PSA), threat management and backup and storage solutions allowing us to offer our partners an arsenal of tools.