Company History

Founded in 2004, LabTech Software is the developer of the world’s leading remote monitoring and management (RMM) solution designed to help global IT solutions providers transform their IT services business into successful managed services operations. The robust LabTech solution makes remote monitoring and management simple, scalable and affordable.

LabTech Software is the brainchild of Nemsys, a small break-fix operation based in Toledo, Ohio, that struggled with the usual challenges and inefficiencies of a reactive IT maintenance and support model. LabTech—its flagship solution—was born of the urgent need to eliminate technician inefficiencies and the desire to provide preventive, proactive and efficient service. Developed with cutting-edge, agent technology, LabTech is the only solution created by system administrators for systems administrators, leveraging their experience with the day-to-day realities of IT services business.

According to Matt Nachtrab, CEO, LabTech Software, “LabTech and its future releases are all about helping today’s IT solution providers implement powerful, robust, automation solutions using a simple, easy-to-use management interface. In addition to our RMM tool, we continue to add integration partners and our offering now includes antivirus protection, BDU and storage.”

With two thousand partners and over a million agents sold, LabTech Software’s RMM solution is quickly becoming the preferred tool of IT managed service providers abroad.  LabTech Software and its partners in the United Kingdom, Ireland and Australia—among others—are active in developing a worldwide community of talented IT professionals that collaborate and share in their knowledge and expertise to provide superior managed services.

With numerous integration partners, LabTech Software develops more than powerful, process automation through an agent-based RMM solution. We are proud of the relationships we have built to improve IT services automation and efficiency.  Our many integration partners now include professional service automation (PSA), threat management and backup and storage solutions allowing us to offer our partners an arsenal of tools.

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