eBooks

eBooks are a great source of expert advice and information on industry best practices for new and established IT service providers. We hope this information is helpful in your decision to invest in a remote monitoring and management (RMM) solution.

6 Ways to Expand Your Managed Services Offering and Boost Revenue

By offering your clients all the IT services they need under one roof, you'll not only increase revenues, but you'll also improve client retention. It's time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you to six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.

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7 Steps to Next-Gen IT Managed Services

In order to remain competitive, established and up-and-coming managed service providers and IT solution providers in general will be required to expand their service offerings and become a more integral and indispensable aspect of their customers’ businesses. There are many ways to accomplish this, but these measures require a commitment to improved communication with customers, additional training and knowledge acquisition and perhaps even new alliances.

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Automation 101

Building automation into your IT services business is vital if you want to provide high-quality, scalable IT services. By automating your IT service delivery, you’ll have the bandwidth to take on more clients and provide consistent, repeatable service without needing to hire additional human resources. This eBook describes the benefits of IT automation and provides tips to help you get started automating your IT services.

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Finding Success in the Cloud

Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it's a profitable way for IT service providers to expand their services. This eBook provides an overview of cloud services and offers valuable tips to help you add cloud solutions to your portfolio of services and increase your recurring revenue streams.

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Green IT: Green Services are Good for Business, Providing Energy Savings and Environmental Benefits

As businesses strive to make their offices greener, IT services providers are in a favorable position to help their clients make wise decisions about IT purchases and how their IT systems are managed and monitored. By learning about the energy-saving methods available, IT professionals will become even more valuable advisors to their clients’ teams.

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Help Desk Best Practices

A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients' IT systems remain operational and downtime is minimized. Thus, utilizing a help desk and following best practices can improve the productivity, efficiency and satisfaction of both clients and the IT service provider.

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HIPAA/HITECH: A Guide for IT Service Providers

As part of the HIPAA/HITECH Omnibus Final Rule, IT service providers and managed service providers (MSPs) are now required to comply with certain HIPAA subparts—the Security Rule and parts of the Privacy Rule and Breach Notification Rule. This guide explains why and outlines the requirements that must be addressed by any firm that provides IT services to clients in the health care vertical. The overview provided in this guide will help you further familiarize yourself with the new requirements that went into full effect on September 23, 2013.

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Keep Cyber Threats From Destroying Your Clients' Business

As security threats grow and become more malicious, the opportunities for security breaches increase as well. Keeping up with the threats and methods of protecting sensitive data places a huge burden on IT departments. Learn how you can ease that burden while expanding your managed services offering to include the critical IT security solutions that your clients need.

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Managed Services: Why It's Good for Business

As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which can take the burden of IT management off their clients' back. This eBook provides an overview of managed services and outlines steps you can take to add managed services to your IT service offering.

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Managed Services: Your 10-Week Guide to Becoming an MSP

Making the transition to managed services requires a systematic plan with well-thought out steps that range from sizing up the market to retooling your staff. If you're considering becoming a managed service provider, this 10-Week Guide to Becoming an MSP can help get you started.

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Mobile Device Management: A Real Need for the Mobile World

There is great risk to having unsecured mobile devices connecting to a corporate IT network. A comprehensive MDM solution makes it easy to safeguard against threats, whether mobile devices are employee-owned or company-provided. MDM not only prevents unauthorized data access, it can also provide a number of other benefits that reduce the risk of mobility threats.

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Mobile Security: Controlling Growing Threats with Mobile Device Management

As the popularity of mobile devices grows, the opportunity for security breaches grows as well, placing a new burden on IT departments. By offering mobile device management services, IT service providers can ease that burden while expanding their managed services offerings.

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Mobility: A Top Priority for Building a More Productive Workforce

The increasing use and dependency on IT is changing the way companies provide and support technology for their workforce and nowhere is this more apparent than in the area of mobility.

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Patch Management Best Practices

Patch management is one of the largest concerns of IT service providers and their clients. With new vulnerabilities being discovered almost daily, keeping systems up-to-date with patches is often a full-time job, especially in larger environments. In addition, the lag time between when a vulnerability is discovered and when a virus or worm appears is now measured in days or weeks rather than months. This eBook outlines best practices IT service providers can follow to ensure their clients' systems are always up-to-date.

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Protecting Your Clients from a Data Disaster

Unexpected data loss can occur at any time. Whether due to natural disasters such as floods, hurricanes and tornadoes or to more common events such as water main breaks, building fires and hardware failures, the consequences of data loss can be extensive and far-reaching. As an IT service provider, it's up to you to educate your clients and ensure a proper backup and disaster recovery plan is in place.

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Remote Monitoring & Management: The Key to Proactive, Efficient IT Service Delivery

In order for IT service providers to succeed, it’s paramount that they find a competitive advantage and continually develop new revenue streams. As IT service providers search for ways to more effectively manage technical resources and operate as efficiently as possible, they can benefit from tools that help them proactively monitor and remotely manage and resolve IT issues.

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Remote Monitoring and Management: The Key to Work/Life Balance

Businesses have become totally dependent on their IT infrastructure. As an IT service provider, this means you must do whatever is necessary when a client's IT system is not running at optimal performance — regardless of the time of day or day of the week. Learn how you can use a remote monitoring and management solution to improve efficiency and put an end to extra-long work hours.

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Service Desk Best Practices

In order to provide the highest level of service to clients, IT service providers must utilize all of the appropriate tools, as well as have the appropriate resources in place. By implementing a service desk, IT service providers will have a resource in place that is continually working to optimize IT service delivery while managing all internal and client facing operations and processes, as well as ensuring client needs are met. If implemented according to best practices, the IT service provider will enjoy decreased operating costs and increased client satisfaction.

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Set Your IT Business Up For Success: Achieving Client Satisfaction in the First 30 Days

The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed. This eBook outlines the steps you can follow to make the transition as smooth as possible, so you build client confidence fast and evolve from simply being the hired help to being viewed as a trusted advisor and valuable asset to your clients' business.

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Top 10 Considerations for Selecting the Right RMM Solution

Remote monitoring and management (RMM) is an important part of your IT services offering. RMM tools enable service delivery and provide a number of benefits, including increased customer service levels, time and money savings, and ultimately a more effective and profitable business. Learn how you can select the RMM solution that is best for your IT services business.

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What Every MSP Should Know About Regulatory Compliance

In this age of reform, regulated industries are shifting rapidly and IT service providers are tasked with implementing important changes in their own businesses and on behalf of their clients. In this eBook, we explore the regulatory standards and requirements of the health care, finance, education and retail industries and discuss how the requirements affect you as an IT service provider. We also provide tips that will help get your IT business started down the road to regulatory compliance.

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