LabTech has a fully integrated helpdesk system. The system has security built in that only allows the various IT professionals access to the systems they are allowed to support. LabTech has the ability to associate support tickets with projects. LabTech also has a time-keeping system that can be used to associate time with the various tickets and projects. If time billing is used, the time can be exported to Timeslips, Quickbooks, and many other accounting and billing systems. There are many dashboards in LabTech that can be used to track what your IT staff is working on or has worked on.
Click to Enlarge the TicketDashboard.
