In complex technical environments,unbelievable amounts of information are required for support. LabTech brings all data into one location and provides many ways to react to, view, or execute complex reports. The data collected needs to be easily accessible and shared amongst the team. LabTech collects a ton of system log and configuration data automatically, but also allows system administrators to save passwords, documents, contact information, product keys, and much more. The information collected can be viewed in the Control Center, Windows Mobile Device, or through the LabTech web interface. The LabTech Database is based on MySQL, so any ODBC compliant reporting software can connect to LabTech. LabTech comes bundled with a number of reports, which are written in Crystal Reports.
Click to Enlarge the QuickSearch Results.
Integrated Reporting
LabTech has many built-in Crystal Reports that can be run from many relevant places within LabTech. Reports can be run against entire Groups, Clients, or Advanced Searches. Reports can also be run from the report menu. The data can be printed or exported to Excel. Any data in the database can be queried using a Crystal Report. Custom reports can be created and saved in the LabTech share directory. Once in the directory, they are available in the Control Center.
Click to Enlarge the Example Summary Report.
Quick and Advanced Searching
LabTech has two very powerful search utilities that can bring you the information you need instantly. The instant search is located at the top of the tree in the Control Center. You can type words or numbers into the search and the system will search the entire system for devices, contacts, or other information and display the information in a list. Computers or devices can be directly opened from the list generated by the search. It is called QuickSearch for a reason; it is amazingly fast.
[Click here for a demo of the QuickSearch]
The QuickSearch is on the top of the screen.
Click to Enlarge the QuickSearch Results.
The advanced search allows for very complex queries to be created and saved for later use. The advanced searches can be used for a one-time search or can be saved. Scripts and commands can be run on all the computers that are returned by the advanced search. You can search for any information LabTech has collected about the machine, OS, IP, Software Installed, BIOS Name, Virus Scanner, or Company Information-just to name a few. If you can imagine a query with complex ands and ifs, you can create it with the advanced search.
Click to Enlarge the Advanced Search Screen.
Password Management
Passwords can be added to a client, location, or computers. All required login information can be saved in the appropriate location, so when login or support is required, the information is readily available. Additionally, the passwords for the users on the computer or domain can be reset using the Computer Screen of the Control Center.
Click to Enlarge the Password Screen of the Client or Location Tab.
License, Product, and Serial Number Management
Software information can be saved and associated with Clients and Locations. LabTech also has a License Management component that can notify you when the users are out of compliance with their licensing.
Click to Enlarge the License Key tab of the Client or Location Screen.
This is the license management screen.
Document Management
You can assocaite files with clients or locations. This can save contracts or any other documentation about the client.
Contact Information Management
LabTech stores all the information required to contact the users of the systems you are supporting. LabTech has a Microsoft CRM synchronization tool that can reduce double entry of contact information. Contacts can be associated with Clients, Locations, and Computers. When support tickets are sent in, if the email is associated with a contact, the information about the contact will be on the support ticket.
Click to Enlarge the Contact Listing and Detail Screens.
