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Managed Service Provider Roadmap | LabTech Software

Delivering Innovative Solutions with Real Impact

As a mission critical resource to our business, we take partner feedback very seriously. As such, the product features and enhancements on the LabTech Roadmap are determined by a number of collaborative activities where we elicit partner feedback through advisory councils, annual user conferences, user forums and our Beta Labs early adopter program. Become a member of our Beta Labs today to help facilitate partner-driven innovation and take part in shaping future LabTech feature enhancements by clicking here.

Tentative Launch Date - Q3/Q4 2015
LabTech 10.5: Core Architecture / Feature Enhancements

DESCRIPTION

STAGE

STATUS NOTE

With every LabTech release, we are focused on improving and advancing core functionality by fixing known issues and enhancing automated features. In this release, we are committed to including even more functionality to our latest Mac agent and adding support for Microsoft Windows 10.

Updated April 2015

DESCRIPTION

STAGE

STATUS NOTE

New user-friendly reporting technology, powered by DevExpress XtraReports, will enable users to schedule and create beautiful print-ready reports available in a range of sizes through an out-of-the-box report library.

Updated April 2015

We are conducting a small pilot for validation. We will conduct a full pilot in the near future.

DESCRIPTION

STAGE

STATUS NOTE

Comprehensive solution packs for application and/or service monitoring enabled with searches, monitors, thresholds and alert actions necessary for management of devices running Exchange, IIS, SQL, etc. These new Management Packs give you the freedom to choose which LabTech Ignite solutions you want to utilize and which ones you do not. Web/proxy, messaging, database and network are included in this release.

Updated April 2015

DESCRIPTION

STAGE

STATUS NOTE

Completely redesigned computer management window to provide technicians with a more optimized experience.

Updated April 2015

DESCRIPTION

STAGE

STATUS NOTE

New Active Directory integration automatically populates LabTech contacts and enables device or service user associations, contract management and user-based billing through integration with the ConnectWise professional services automation (PSA) solution.

[6/2015] Available in the LabTech Solution Center

DESCRIPTION

STAGE

STATUS NOTE

We are working towards a complete overhaul of LabTech user and contact permissions to enhance the LabTech experience. This is the first phase in that mission. In this phase we are separating sub permissions originally bundled within a single user class. In phase 1, partners will be able to customize varying levels of access which include functionality and automation operations using all available permissions.

Updated April 2015

DESCRIPTION

STAGE

STATUS NOTE

LabTech remote monitors are enhanced to accurately report their findings from agents running on non-English operating systems. Create a single remote monitor for any LabTech agent, regardless of locale.

Updated April 2015

DESCRIPTION

STAGE

STATUS NOTE

We are enhancing the LabTech Web Control Center by making ScreenConnect® the default remote control feature for computers. The LabTech Web Portal is being updated to include ScreenConnect® ad hoc support and mobile workforce.

Updated April 2015

LabTech 10.5: Plug-Ins, 3rd Party Integrations & Utilities

DESCRIPTION

STAGE

STATUS NOTE

The next phase of the ScreenConnect plug-in includes support for Mac agents, enhanced deployment options to exclude by client, location of computer, definable settings that can require the end-user to accept a request for remote control, and the ability to upgrade the ScreenConnect server when new versions are released.

Updated April 2015

This plug-in may release sooner than the designated 10.5 release timeframe.

DESCRIPTION

STAGE

STATUS NOTE

A completely redesigned StorageCraft plug-in introduces continuous incremental backups and a new ImageManager integration, as well as traditional disaster recovery and data protection features.

Updated April 2015

DESCRIPTION

STAGE

STATUS NOTE

The new HitmanPro plug-in offers the convenience of being able to support functionality through the LabTech console and introduces a new whitelist feature which incorporates the ability to add custom file exclusions.

[6/2015] Available in the LabTech Solution Center

DESCRIPTION

STAGE

STATUS NOTE

The latest ESET plug-in was developed by ESET through enablement programs like the LabTech Synergy Academy. The new ESET plug-in includes an upgraded UI with new reporting features designed to enhance the user experience.

Updated April 2015

This plug-in may release sooner than the designated 10.5 release timeframe.

DESCRIPTION

STAGE

STATUS NOTE

The Possibilities plug-in detects devices that have fallen out of a specific standard set by the LabTech Admin. Possibilities gathered can then be passed over to the ConnectWise PSA solution for full service automation.

Updated April 2015

This plug-in may release sooner than the designated 10.5 release timeframe.

DESCRIPTION

STAGE

STATUS NOTE

New support for Hyper-V has been added to the Virtualization Manager plug-in. Track the health of Hyper-V servers by monitoring CPU, memory utilization, disk space and other vital statistics through the host dashboard.

Updated April 2015

This plug-in may release sooner than the designated 10.5 release timeframe.

DESCRIPTION

STAGE

STATUS NOTE

The latest ConnectWise Business Suite (LabTech / ConnectWise / Quosal / ScreenConnect) Runbook integration stack 2.0 enables intelligent network scanning against an IT service catalogue of device standards that will flag and alert on non-compliant items, quote replacements with an approval workflow and optimize your on-site business review process.

Updated April 2015

This plug-in may release sooner than the designated 10.5 release timeframe.

Launch Date - March 3, 2015
LabTech 10: Core Architecture / Feature Enhancements

DESCRIPTION

STAGE

STATUS NOTE

Core improvements/optimizations to VNC, tunneling, agent push, agent check-in, search, permissions, groups, script functions, MYSQL and much more.

Part of LabTech 10, Released March 3, 2015

DESCRIPTION

STAGE

STATUS NOTE

Improved network discovery engine with SNMP detection template library, SSDP, CIM protocol support and more.

New state-based monitoring, which enables a monitor to have multiple states, as well as alerts and close alerts based on the state.

New device dependencies that prevent unnecessary alerts if a dependent device is not available.

Next-gen LabTech Ignite based mission critical services/systems solutions monitoring packs with a predefined, ready-to-run set of processing rules, monitoring scripts, alert actions and reports.

Part of LabTech 10, Released March 3, 2015

[3/2015] Ignite Monitoring Packs have been delayed due to an Extended Pilot. Release is scheduled for early Q2.

DESCRIPTION

STAGE

STATUS NOTE

New Active Directory integration that automatically populates LabTech contacts and enables device or service user associations, contract management and user-based billing through PSA integration.

[3/2015] Delayed due to an Extended Pilot. Release is scheduled for early Q2.

DESCRIPTION

STAGE

STATUS NOTE

Provides support for Windows Server 2012, Exchange 2013 and MS SQL 2012 monitoring, as well as IE11 deny rules, updated role detection, Windows 8/8.1/2012/2012R2 searches and more.

Part of LabTech 10, Released March 3, 2015

DESCRIPTION

STAGE

STATUS NOTE

Completely redesigned computer management window to provide technicians with a more optimized experience.

[3/2015] This has been delayed

DESCRIPTION

STAGE

STATUS NOTE

New native script debugger will enable users to debug a script by analyzing it as it runs and calibrating how it behaves. The enhancement includes functionalities such as step view, breakpoints, variable area and more.

Part of LabTech 10, Released March 3, 2015

DESCRIPTION

STAGE

STATUS NOTE

New supported framework for applying language packs to LabTech, which will enable a fully translated UI for technicians and supported end-users.

Part of LabTech 10, Released March 3, 2015

LabTech 10: Plug-Ins, 3rd Party Integrations & Utilities

DESCRIPTION

STAGE

STATUS NOTE

New virtual server management workspace with a rich library of critical ESX availability and performance monitors, pre-configured thresholds, alerting and power state management (i.e. start, stop, suspend).

[6/2014] This was pulled forward from the LabTech 10 release into LabTech 2013.1, released June 10, 2014

DESCRIPTION

STAGE

STATUS NOTE

New integrated plug-in interface will emulate the supported solutions' respective admin console user experience and will include newly integrated features, such as import existing jobs, edit jobs, and monitoring, alerting and configuring various backup job types.

[6/2014] This was pulled forward from the LabTech 10 release into LabTech 2013.1, released June 10, 2014

DESCRIPTION

STAGE

STATUS NOTE

New Intel vPro integrated plug-in will enable easy onboarding of devices, device discovery with AMT and vPro enabled machines, automatic provisioning, version scan, feature scan and password setup. The plug-in also enables seamless core vPro management functions, such as power on/off, KVM remote control and web UI support directly from the computer management workspace.

[6/2014] This was pulled forward from the LabTech 10 release into LabTech 2013.1, released June 10, 2014

DESCRIPTION

STAGE

STATUS NOTE

Updated ConnectWise Plug-in 6.2 with improved exclusion rules for single machines from billing and bi-directional location sync.

[4/2015] Available in the LabTech Solution Center

DESCRIPTION

STAGE

STATUS NOTE

New user friendly reporting technology powered by DevExpress XtraReports will enable users to schedule and create beautiful print-ready reports in a range of sizes using a built-in end-user report designer that will include an out-of-the-box library of reports.

[3/2015] This has been delayed to LabTech 10.5

DESCRIPTION

STAGE

STATUS NOTE

On-site agentless network assessment tool for discovering the security state, patching state, backup state, operating system performance and Active Directory quality of an endpoint. In addition, the tool will allow users to instantly create a detailed health rating report to use as a prospect leave behind.

This has been delayed.

DESCRIPTION

STAGE

STATUS NOTE

Latest ConnectWise Business Suite (LabTech / ConnectWise / Quosal / ScreenConnect) Runbook integration to enable intelligent network scanning against an IT service catalogue of device standards that will flag and alert on non-compliant items, quote replacements with an approval workflow and optimize your on-site business review process.

[3/2015] Extended Pilot, but still available with LabTech 10

LabTech 10: New Marketplace Architecture / Feature Enhancements

DESCRIPTION

STAGE

STATUS NOTE

Introducing the Solution Center! New architecture, new functionality, new name. Formerly known as the Marketplace, the Solution Center has been completely remanufactured with versioning support for LabTech objects, usability enhancements, stability improvements, rollback capabilities and more.

Part of LabTech 10, Released March 3, 2015

Previous Releases: Core Architecture / Feature Enhancements

DESCRIPTION

STAGE

STATUS NOTE

Resolves 100+ partner reported issues, general program usability and stability fixes.

Part of 2013.1, Released June 10th

DESCRIPTION

STAGE

STATUS NOTE

Part of the fluid user interface initiative, which is a multi-release initiative that includes a completely redesigned web interface, providing rich technician web control center and customer portal experiences.

Part of 2013, Released July 23rd

DESCRIPTION

STAGE

STATUS NOTE

Increase reliability, scalability and performance by redesigning and optimizing key areas of systems monitoring, including architecture, trending, monitor sets, dependency check, probe functionality, flap detection and alerting.

This first iteration has been re-scoped to deliver trending / baseline capabilities in 2013. We have delayed dependency checks, advanced probe updates, flap detection and new alert management to the next major release. Updates and timeline to follow on this roadmap page.

DESCRIPTION

STAGE

STATUS NOTE

Enable Active Directory integration to perform user based billing and list management.

Active Directory Plug-in has been delayed and made part of an overall end-to-end User Centric Strategy after talking with partners. Updates and timeline to follow on this roadmap page.

DESCRIPTION

STAGE

STATUS NOTE

Support of Windows 2012, wizard-driven tasks and additional optimizations.

Ignite updates for Server 2012 monitoring are being released as an update through the Marketplace in Q3 and removed from the major release of 2013.

DESCRIPTION

STAGE

STATUS NOTE

Part of the fluid user interface initiative, which is a multi-release initiative that includes a completely redesigned computer management window, enabling a more optimized technician experience.

Still in partner focus group stage and high fidelity mockup phase. We anticipate this now being potentially delivered in the 2014 timeframe.

DESCRIPTION

STAGE

STATUS NOTE

Enhance scripting capabilities by enabling scripts to call plug-ins and enable scheduling.

Part of 2013, Released July 23rd

DESCRIPTION

STAGE

STATUS NOTE

Improve existing workflows.

Part of 2013, Released July 23rd

DESCRIPTION

STAGE

STATUS NOTE

New customer focused service level reports, health check reports and improved data feeds.

Part of 2013, Released July 23rd

Previous Releases: Plug-Ins, 3rd Party Integrations & Utilities

DESCRIPTION

STAGE

STATUS NOTE

New virtual server management workspace with a rich library of critical ESX availability and performance monitors, pre-configured thresholds, alerting and power state management (i.e. start, stop, suspend).

Part of 2013.1, Released June 10th

DESCRIPTION

STAGE

STATUS NOTE

New integrated plug-in interface will emulate the supported solutions' respective admin console user experience and will include newly integrated features, such as import existing jobs, edit jobs, and monitoring, alerting and configuring various backup job types.

Part of 2013.1, Released June 10th

DESCRIPTION

STAGE

STATUS NOTE

New Intel vPro integrated plug-in will enable easy onboarding of devices, device discovery with AMT and vPro enabled machines, automatic provisioning, version scan, feature scan and password setup. The plug-in also enables seamless core vPro management functions, such as power on/off, KVM remote control and web UI support directly from the computer management workspace.

Part of 2013.1, Released June 10th

DESCRIPTION

STAGE

STATUS NOTE

Updated ConnectWise Plug-in 6.1 with work type overrides, contact syncing and usability improvements.

Fully integrated and redesigned next generation Autotask Plug-in 6.0.

Part of 2013.1, Released June 10th

Part of 2013, Released July 23rd

DESCRIPTION

STAGE

STATUS NOTE

Fully integrated and supported industry-leading TeamViewer integration.

Part of 2013, Released July 23rd

DESCRIPTION

STAGE

STATUS NOTE

Overall updates to the antivirus management dashboard plug-in and support of Symantec Endpoint Protection.

Part of 2013, Released July 23rd

Previous Releases: Marketplace Architecture / Feature Enhancements

DESCRIPTION

STAGE

STATUS NOTE

Enable partners to sell and purchase scripts.

There are number of dependencies we are working to orchestrate before we fully release these capabilities such as the SDK program due to release in December, enabling the Partner Portal purchasing capabilities, Marketplace App Store architecture and other operational controls. While these efforts are all underway, we anticipate this being possible sometime towards the end of 2014. Updates and timeline to follow on this roadmap page.

LABTECH SOFTWARE PRODUCT ROADMAP DISCLAIMER

Certain information in this roadmap may outline LabTech Software’s general product direction. This product roadmap shall not serve to (i) affect the rights and/or obligations of LabTech or its licensees under any existing or future license agreement or services agreement relating to any LabTech software product; or (ii) amend any product documentation or specifications for any LabTech software product. This roadmap is based on current information and resource allocations as of year 2015 and is subject to change or withdrawal by LabTech Software at any time without notice. The development, release and timing of any features or functionality described in this roadmap remain at LabTech Software’s sole discretion.

Notwithstanding anything in this roadmap to the contrary, upon the general availability of any future LabTech product release referenced in this roadmap, LabTech may make such release available to new licensees in the form of a regularly scheduled major product release. Such release may be made available to licensees of the product who are active subscribers to LabTech maintenance and support, on a when and if-available basis. The information in this product roadmap is not deemed to be incorporated into any contract.

THIS ROADMAP IS FOR YOUR INFORMATIONAL PURPOSES ONLY. LabTech assumes no responsibility for the accuracy or completeness of the information. TO THE EXTENT PERMITTED BY APPLICABLE LAW, LabTech PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. In no event will LabTech be liable for any loss or damage, direct or indirect, in connection with this product roadmap, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if LabTech is expressly advised in advance of the possibility of such damages.

Copyright ©2015 LabTech Software. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.