ServicePlus | LabTech Software

LabTech ServicePlus®

The LabTech ServicePlus® program supercharges the LabTech partner experience with VIP services created to optimize LabTech performance while maximizing uptime and providing peace of mind.

Expertise on Demand | LabTech Software

Expertise on Demand

LabTech ServicePlus® gives you a certified Senior Software Consultant who will proactively monitor, maintain and manage your LabTech platform while offering the fastest possible incident resolution. With your dedicated consultant, you increase efficiency and profits.

ServicePlus Features | LabTech Software

ServicePlus® Features

The LabTech ServicePlus® program offers three options beyond standard support: Select, Prime and Ultimate Packs.

Legend

Includes features

Available upon request

Not offered

Features

Ultimate Pack

Prime Pack

Select Pack

Standard Support

Senior Software Consultant

Offered
Offered
Offered
Not Offered

Ticket support

Offered
Offered
Offered
Offered

Ticket service level agreement (SLA)

4 Hours

4 Hours

4 Hours

8 Hours

Proactive monitoring

Offered
Offered
Offered
Not Offered

LabTech server health reporting

Offered
Offered
Offered
Not Offered

LabTech RecoveryPlus (Disaster Recovery)

Offered
Upon Request
Not Offered
Not Offered

MySQL maintenance

Offered
Offered
Upon Request
Not Offered

Managed upgrades

Offered
Upon Request
Upon Request
Not Offered

Consultant meeting frequency

Weekly

Weekly

Weekly

Not Offered

Quarterly bank of open hours

48 Hours

37 Hours

30 Hours

Not Offered
A La Carte Services | LabTech ServicePlus

A La Carte Services

The LabTech ServicePlus® program was built with flexibility in mind. Each Plus Pack includes important standard features, as well as a bank of open hours that can be used on the a la carte services that are important to your business, such as:

  • User configuration
  • Plug-in configuration
  • SNMP template creation
  • Monitor creation
  • Script creation
  • LabTech user and security audit reporting
  • Best practice analysis
  • Hardware and sizing review
  • LabTech onboarding review and configuration

ServicePlus Benefits

LabTech ServicePlus®

  • Single point of contact, your dedicated Senior Software Consultant
  • Faster incident resolution with high level engineers in an escalated manner
  • Proactive remote monitoring and remediation and weekly server health reports
  • Expert assistance with scripting, monitor creation, user and plug-in configurations, MySQL and more
  • LabTech upgrades and new release management
  • System recommendations based on LabTech server, users and applications
  • Consulting to customize LabTech to your unique business requirements
  • Scheduled meetings with your consultant to ensure continuous focus on your goals

Video: Introducing LabTech ServicePlus®

Watch a brief overview of LabTech ServicePlus®, a VIP program designed to optimize your LabTech performance.