ScreenConnect Universal Remote Support

ScreenConnect®

ScreenConnect is a remote support, access and meeting solution. With ScreenConnect, IT professionals can quickly and securely remote into and repair LabTech managed and non-managed devices, as well as conduct online meetings. ScreenConnect meets IT governance and compliance requirements for a range of specialized industries. ScreenConnect’s remote access functionality for LabTech managed devices is included, free of charge, with LabTech.

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ScreenConnect Remote Control

ScreenConnect provides a centralized web application that supports multiple connection methods in one package: remote support, remote access and remote meetings. Extensive customization options are available, including white-labeling and branding. Users also have access to an extension marketplace that enhances product functionality and extends the feature set. Industry-leading security includes role-based security, multiple authentication methods, 2-factor, SSL and more. The proprietary protocol provides enhanced performance across multiple operating systems, including Mac, Windows, Linux, Android and iOS.

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Control Monitors

Control Monitors

  • Support multiple monitors
  • Adjust resolution quality
  • Modify zoom level

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Operating System Controls

  • Terminal server: Connect to logged in users
  • Send Ctrl+Alt+Del
  • Reboot and reconnect in safe mode

Quickly Establish Ad Hoc Support Sessions with ScreenConnect

Remote Support

  • Remote session via shared code
  • Remote into non-managed devices
  • Multi-platform supportability

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Remote Access

  • Free and permanent remote sessions
  • Remote into LabTech managed devices
  • Support an array of platforms

Share Your Screen With An Unlimited Number Of Participants | ScreenConnect

Remote Meetings

  • Screen share with unlimited attendees
  • Audio via mic or VoIP headset
  • In-session chat

ScreenConnect Facilitates Compliance

Auditing

  • Remote session reporting options
  • Basic audit query logs
  • Extended auditing with video

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Free Add-on Extensions

  • Custom localization
  • End user initiated remote support sessions
  • Additional extensions in library

Security You Can Count On | ScreenConnect

Security

  • Two-factor authentication
  • User source: Internal, AD, LDAP
  • 256-bit AES encryption
  • Facilitate compliance with Ask/Deny

ScreenConnect Customization | LabTech Software

Customization

  • Complete white-label branding
  • 300+ resource strings
  • iFrame integration
  • Custom localization

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Mobile Device Support

  • Support for Android and iOS devices
  • Complete Samsung device support
  • View and control screen
  • Chat and access system information

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Remote into Non-Managed Devices

  • Remote support for unmanaged devices
  • Shared URL and code entry
  • Bundled with free online meetings
  • Multi-platform support

ScreenConnect Integrates With LabTech 10

Fast, Reliable Connections

  • Average 2 second connection speed
  • Client to relay server
  • Same speed whether on-premise or LabTech Cloud
  • Low bandwidth

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User Controls

  • Desktop share with end user
  • Suspend technician mouse and keyboard
  • Block end user control
  • Blank guest monitor

Remote Access to Toolbox with ScreenConnect

Toolset

  • File transfer
  • Screenshot or video recording
  • Download and install apps with a single click
  • Chat and annotation tool

SCREENCONNECT AND LABTECH

Integration Video

ScreenConnect’s integration with LabTech enables partners to easily provide remote support to managed and unmanaged devices. For lightning fast connectivity, ScreenConnect’s Remote Access functionality and Remote Workforce are included free of charge with every LabTech agent. Remote Support and Remote Meetings can be supplemented for additional service offerings. Watch this brief demonstration to learn more about LabTech’s integration with ScreenConnect.

ScreenConnect Integration with LabTech

ScreenConnect Integration

Single-Click Launch
Once installed, launch ScreenConnect from the LabTech computer management workspace with a single click.

Automatic and Remote
Deploy, activate and uninstall ScreenConnect automatically and remotely using Windows and Mac OS X. Ask/deny request to control can be configured at the machine level.

Single-Pane-of-Glass
For single-pane-of-glass visibility, launch a fast, secure remote support session from LabTech.

Usability
Easily see which computers are not running ScreenConnect with online presence indicator. Naming/organization grouping available in LabTech can be mapped into ScreenConnect web interface. Deployment settings, custom fields and connection events available on the ScreenConnect dashboard.

Multi-Platform Support
ScreenConnect supports an array of platforms, including Windows, Mac OS X, Linux, Android, and Apple iOS devices.

Wizard-Driven
There are three wizard-driven options for installation: automatically integrate an existing ScreenConnect server; automatically install a ScreenConnect server to a LabTech server; or automatically install a ScreenConnect server to another server.

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Get your ScreenConnect questions answered. Explore our FAQs for more information.

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