LabTech Remote Monitoring & Management

LabTech

The LabTech remote monitoring and management (RMM) platform will significantly improve your productivity and efficiency with the power of automation. LabTech’s functionality can take care of any repetitive IT maintenance task or process, monitor mission critical network components, run auto-remediation programs and so much more. At LabTech Software, we proudly say, “If you can think of an IT task, LabTech can automate it!”

LabTech is a Single Platform for IT Management

A Single Platform For All Your IT Management Needs

Developed by IT service providers with real experience in the IT services industry, the LabTech IT automation platform provides greater visibility into your clients’ IT networks and delivers the tools you need to automate your IT services. With LabTech, you can perform any IT support or management task remotely, efficiently and non-intrusively.

Our latest features deliver best-in-class remote control integration with ScreenConnect®. Leverage the power of the LabTech IT automation platform and the instant remote connectivity of ScreenConnect to rapidly analyze systems, resolve problems, reduce on-site visits and ultimately save time—all through a single interface.

LabTech | Extend and Automate IT Services

Extend & Automate Your IT Services

If you can think of an IT task or process, LabTech can do it! Our cutting-edge, native agent technology makes LabTech the most powerful, feature-rich and widely sought RMM platform in the current IT market. With LabTech, you get an unmatched arsenal of secure remote access, monitoring, management and automation capabilities.

Premeir Remote Control | LabTech Software

Remote Control Powered by ScreenConnect

Provide remote support faster than ever with native ScreenConnect® integration. Instantly launch a ScreenConnect remote control session from the LabTech Computer Management screen with a single click.

Virtualization Monitoring Management | LabTech Software

Virtualization Monitoring & Management

Provide agentless VMware infrastructure monitoring and basic management with a rich library of critical ESX availability and performance monitors, pre-configured thresholds, alerting and power state management.

LabTech Features IT Asset Management

IT Asset Management

Compile data, audit and manage workstations, servers, printers, routers and mobile devices. Group by OS, application or location.

LabTech Features Software Deployment

Software Deployment

Deploy software and services to one device, a group of devices or to one or multiple locations without business disruption to clients.

LabTech Offers Hardware Provisioning

Hardware Provisioning

Discover, onboard and manage AMT and vPro capable hardware, including automatic provisioning, version scan, feature scan and password setup.

LabTech

Powerful Scripting Engine

Create and deploy custom scripts to conquer IT complexity and automate even more of your IT services. Leverage PowerShell scripts with the automation, tracking and extensions that the LabTech integrated scripting environment makes possible.

Mobile Device Management | LabTech Software

Mobile Device Management

Manage iOS and Android™ platform mobile devices with easy and secure enrollment, configuration, monitoring and reporting functions. Features include data plan management, geo-location tracking, selective wipe of Apple iOS devices and more.

LabTech | Mac and Linux Agents

Mac & Linux Agents

Deploy Mac and Linux agents for onboarding, role detection and critical service level monitoring for servers.

LabTech Technician Web Control Center

Web Control Center

Easily manage service tickets and access client computers—24/7, from any location and any web browser.

LabTech Features Network Monitoring

Network Monitoring

Discover, manage and control critical items in your clients’ infrastructure through powerful monitors and scripts.

LabTech Features Systems Monitoring

Systems Monitoring

State-based monitoring capabilities with configurable threshold rules alert you when systems fall below a certain threshold. New heartbeat technology allows for faster off-line agent detection.

PSA Integrations with LabTech

Professional Services Automation (PSA) Integration

Manage tickets and billing by integrating LabTech with your Autotask, ConnectWise or Tigerpaw PSA solution. Experience enhanced integration with the Autotask Plug-in and the ConnectWise Plug-in.

LabTech Multivendor AntiVirus Management

Multivendor Antivirus Management Dashboard

Manage multiple antivirus vendors from a central console. Centralized managed security policies enable you to automate configurations at the group level.

LabTech Multivendor Backup Management

Multivendor Backup Management Dashboard

Manage data protection environments from multiple backup and storage vendors and multiple client locations through a single-pane-of-glass.

Patch Management with LabTech

Patch Management

Identify, approve, update or ignore patches and hotfixes for one or multiple devices. A workflow-based interface allows for smooth, intuitive navigation.

Active Directory

Active Directory Integration

Quickly service password reset requests and common lockout issues, and update user account information directly from LabTech.

Labech Features Managed Services Accounting

Managed Services Accounting

Take the first step in embracing a per-user or hybrid billing approach by importing Active Directory users as LabTech contacts and tying them to managed services plans.

Mobile Access | LabTech Software

Mobile Access

Provide remote support from anywhere with the LabTech Mobile app, available for Android and Apple iOS platform devices.

LabTech Features Help Desk Ticketing

Help Desk Ticketing

Prioritize help desk requests for quick and efficient remote support to any client within Windows, Linux or Mac LAN and web-based environments.

LabTech Solutions Center

Solution Center

Download entire bundled solutions from the LabTech Solution Center and reduce the risk of making system changes with rollback capabilities.

LabTech Offers Complete Visibility and Control

Complete Visibility & Control

Designed with cutting-edge agent technology, the LabTech IT automation platform will greatly increase your operational efficiency and considerably improve resource utilization. With LabTech, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher-priority jobs and invest time in growing your business.

LabTech Get Built-In Best Practices

Get Built-In Best Practices

LabTech Ignite® provides the highest level of automation out-of-the-box with more than 500 monitors and alerts based on Microsoft® and IT industry best practices, over 300 built-in scripts, pre-configured groups and more.

Maximize Technician Utilization | LabTech

Maximize Technician Utilization

LabTech’s powerful automation and remote management capabilities enable you to maximize resource utilization, automate repetitive tasks and assign resources to higher revenue-generating projects.

LabTech Expands Visibility

Expand Visibility

The LabTech Control Center gives you complete visibility into your clients’ IT environment and workstations from a single console.

LabTech Helps Improve Service Time

Improve Service Time

Unparalleled performance speed coupled with on-demand tunnel vision streamlines and improves technician response time.

LabTech Provide Stealth Support

Provide Stealth Support

Perform non-intrusive, seamless maintenance and support services without scheduling end-user interruptions and downtime.

Expand Your Services Offering with LabTech

Expand Your Services Offering

LabTech’s increased processing speed, centralized dashboards and refined reporting allow for enhanced IT service offerings without additional technical resources.

Validate Your Services | LabTech Software

Validate Your IT Services

Obtain complete visibility into your clients’ operations, highlight potential issues and provide decision-making tools through customized reporting.

Generate Recurring Revenue | LabTech Software

Generate Recurring Revenue

Less time spent on repetitive maintenance and support tasks means additional time to nurture and convert customers into a managed services model.

LabTech Scales When Necessary

Scale When Necessary

LabTech Software is determined to retain affordable and convenient pricing for its partners and sells only the agents you need, when you need them.

LabTech Enable Downstream IT

Enable Downstream IT

The LabTech Web Control Center allows you to provide on-site corporate IT personnel with access to service ticket requests and limited management capabilities for troubleshooting, enabling you to add value or build new revenue streams with downstream IT.

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