Latest LabTech Release

At LabTech Software, we believe that direct communication and close collaboration with our partners creates the synergy needed to deliver innovative and meaningful enhancements that meet partner needs and improve their IT services offering. In addition to effective and affordable tools, our partners appreciate a true partnership that goes beyond software purchase and support to promote mutual advancement and growth.


What’s New in LabTech 10

Our latest release is all about supercharging your remote monitoring and management (RMM) experience. LabTech 10 ushers in a new era of fast, secure and hassle-free remote control with native ScreenConnect® integration. LabTech is now the only RMM platform in the industry with world-class remote access technology included free of charge. Our unwavering focus on extending and enhancing overall functionality and performance continues as well. With the performance enhancements and premier remote control built into LabTech 10, you're more equipped than ever to effectively monitor, manage and maintain today's modern IT infrastructure.

Native ScreenConnect Integration with LabTech

Native ScreenConnect® Integration

An RMM platform has to have strong remote control, so we’ve integrated ScreenConnect—a best-in-class remote support and access solution—into LabTech to end connectivity challenges for good. The integration enables partners to install, configure, deploy and utilize the power of ScreenConnect from a single-pane-of-glass within LabTech. A ScreenConnect license is included free of charge with LabTech 10 and includes access to all future updates of ScreenConnect, unlimited concurrent sessions and single-click, unattended access to any system running a LabTech agent.

Mac Agent | LabTech Software

Mac Agent

Completely rebuilt on the POSIX platform, the refactored Mac agent makes multi-platform supportability easier for partners. Stability and performance have been enhanced with consistent check-ins and the ability to get inventory and send commands.


Systems Monitoring

New state-based monitoring capabilities with configurable threshold rules alert you when systems fall below a certain threshold. We’ve also added new system role detection definitions, as well as heartbeat technology for faster off-line agent detection.

Network Monitoring with LabTech

Network Monitoring

Automatically detect and categorize more device types than ever before with more than 500 SNMP detection templates. Partners gain more visibility into all the devices at their client locations to ensure service plans are aligned.

Active Directory

Active Directory Integration

Reduce the tediousness and wasted time commonly associated with managing user access issues. Quickly service password reset requests and common lockout issues, and update user account information directly from LabTech.

Take the first step in embracing a per-user or hybrid billing approach through a managed services accounting framework by importing Active Directory users as LabTech contacts and tying them to managed services plans. Define service offerings beyond managed workstations to include services such as antivirus and backup.

New LabTech Feature Script Debugger

Script Debugger

Designed to locate problems quickly, the new script debugger makes troubleshooting and calibrating scripts easier than ever.

LabTech Ignite Service Pack | LabTech Software

LabTech Ignite®

LabTech Ignite Service Pack 2 includes updated monitors for Windows Server 2012, Exchange 2013 and MS SQL 2012.

LabTech Solution Center

Solution Center

Formerly known as Marketplace, the LabTech Solution Center has been enhanced to include new version support, rollback capabilities and support for LabTech configuration types, including computer role definitions.

What's New in LabTech 10

See the Latest Features!

The latest LabTech release takes efficiency to a whole new level! With LabTech 10, partners receive a FREE license for unattended access with ScreenConnect, a world-class remote control solution that combines reliability, speed and security to provide instant remote connectivity. Watch our recorded webinar to see ScreenConnect and all the latest features in action.

Active Directory Integration

See It In Action!

Join us for an inside look at how our new Active Directory integration with managed services in LabTech 10 empowers you to take the first step in embracing a per-user or hybrid billing approach by being able to import Active Directory users as LabTech contacts and tie them to managed services plans.

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