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Meet The LabTech Actuators, comprised of IT service industry thought leaders who are committed to developing and delivering best practices and industry foresight that will enable IT service providers and managed service providers (MSPs) to achieve increased efficiency, productivity and overall business growth.
Each member of The LabTech Actuators has vast experience and knowledge in the IT services industry, from delivering best practices in the areas of service desk, help desk, scripting and patch management to IT support, consulting and service delivery. The team will continue to evolve to encompass further parts of the industry to ensure IT service providers worldwide are armed with the knowledge and tangible assets needed to drive IT service excellence, automation and overall profits into their IT businesses.
Kevin Gibson has over 17 years of technology experience in developing and managing enterprise information systems, including four years overseeing service and product development for an MSP in the metro Atlanta area. His focus has been on Windows-based server architecture with a heavy emphasis on virtualization and application delivery both at the desktop level and via the Internet.
In his current role, Kevin is responsible for driving key LabTech technologies, including availability management, LabTech Ignite, professional services automation (PSA) integrations and ModernOffice Suite integration. Kevin is also focused on executing the LabTech Partner Innovation Network (PIN) strategy to ensure product strategy remains aligned with partner needs.
Vernon Southmayd has been a principal in multiple computer-related companies over the past 26 years. He has been involved in the computer industry as the business models have changed from reseller to value added reseller and to today’s MSP model. He believes that LabTech is uniquely positioned to help our partners become more efficient and provide more value to their clients by leveraging automation.
Vernon is responsible for developing and executing advanced strategies for the next generation LabTech Marketplace, user centric computing, scripting engine and patch management areas of LabTech. In addition, he is focused on partner developers, growing a developer ecosystem and analyzing products, customers and market dynamics.
Kevin Davis has more than 15 years of IT industry experience in both the enterprise and MSP market space. As the first LabTech Software support personnel in Tampa, Florida, Kevin helped build the LabTech support and consulting departments before moving to Research & Development and then to the Product Management team. He holds several certifications, including Microsoft, Cisco and Citrix.
As Technical Product Manager, Kevin is responsible for building and managing our early adopter Beta Labs Program, ensuring real-world testing aligns with quality objectives within every LabTech product release cycle. In addition, he is focused on identifying product needs and validating technology requirements through all product management listening posts.
Josh Preston has more than 12 years of IT industry experience in both the public and private sectors and spent several years serving multiple roles in a central Ohio-based MSP firm. In less than three years, he helped grow the business from 400 supported agents to 1,800 supported agents.
Josh has also provided consulting services to several MSPs to help them improve efficiencies, streamline business processes and implement scalable automations. He has a strong belief in the importance of efficiency, scalability and automation, which led him to LabTech. In his role as Senior Best Practices Analyst, Josh is tasked with identifying high level industry best practices and then outlining simple, efficient and scalable standards for implementing those best practices using LabTech.