A Single Solution to Expand and Automate Your IT Services
Developed by IT service providers with real experience in the IT services industry, the LabTech IT automation platform was designed to give you greater visibility into your clients’ IT networks and the tools you need to automate your IT services. With LabTech, your technicians can perform any IT support or management task remotely, efficiently and non-intrusively.
If you can think of an IT task or process, LabTech can do it! Our cutting-edge, native agent technology makes LabTech the most powerful, feature-rich and widely-sought RMM platform in the current IT market.
Our latest features and enhancements deliver best-in-class remote control integration with ScreenConnect®. Your support staff can leverage the power of the LabTech IT automation platform and the instant remote connectivity of ScreenConnect to rapidly analyze systems, resolve problems, reduce onsite visits and ultimately save time—through a single interface. By infusing the unattended remote access technology of ScreenConnect into LabTech 10, LabTech is the only RMM platform in the industry to provide an unmatched arsenal of secure remote access, monitoring, management and automation capabilities.
Extend and Automate Your IT Services
LabTech is the most powerful, feature-rich and most widely recognized RMM platform in today’s IT market. Streamline your IT service delivery with LabTech and easily accomplish the following:
- Premier Remote Control - Provide remote support faster than ever with native ScreenConnect integration. Seamless integration enables you instantly launch a ScreenConnect® remote control session from the LabTech Computer Management screen with a single click.
- IT Asset Management - Compile data, audit and manage workstations, servers, printers, routers and mobile devices. Group by OS, application or location.
- Software Deployment - Deploy software and services to one device, a group of devices or to one or multiple locations without business disruption to clients.
- Hardware Provisioning - Discover, onboard and manage AMT and vPro capable hardware, including automatic provisioning, version scan, feature scan and password setup.
- Virtualization Monitoring and Management - Provide agentless VMware infrastructure monitoring and basic management with a rich library of critical ESX availability and performance monitors, pre-configured thresholds, alerting and power state management.
- Active Directory Integration - Reduce the tediousness and wasted time commonly associated with managing user access issues with the new Active Directory plug-in for LabTech 10. Quickly service password reset requests and common lockout issues, and update user account information directly from LabTech.
- Managed Services Accounting - Take the first step in embracing a per-user or hybrid billing approach through a managed services accounting framework by importing Active Directory users as LabTech contacts and tying them to managed services plans. Define service offerings beyond managed workstations to include services like antivirus and backup.
- Mobile Device Management (MDM) - Manage Apple iOS® and Android™ platform mobile devices with easy and secure enrollment, configuration, monitoring and reporting functions. Features of LabTech MDM include data plan management, geo-location tracking, ticket creation and screenshot upload capabilities, selective wipe of Apple iOS devices and MDM reports.
- Mac and Linux Agents - Deploy Mac and Linux agents for onboarding, role detection and critical service level monitoring for servers.
- Network Monitoring - Discover, manage and control critical items in your clients’ infrastructure through powerful monitors and scripts.
- Systems Monitoring - State-based monitoring capabilities with configurable threshold rules alert you when systems fall below a certain threshold. New heartbeat technology allows for faster offline agent detection.
- Professional Services Automation (PSA) Integration - Manage tickets and billing by integrating LabTech with your Autotask, ConnectWise or TigerPaw PSA solution. Experience enhanced integration with the Autotask Plug-in and the ConnectWise Plug-in.
- Multivendor Backup Management Dashboard - Manage data protection environments from multiple backup and storage vendors and multiple client locations from a central console.
- Multivendor Antivirus Management Dashboard - Manage multiple antivirus vendors from a single-pane-of-glass for added control and visibility of your clients’ environments. Centralized managed security policies enable you to automate configurations at the group level.
- Technician Web Control Center - Easily manage service tickets and access client computers – 24/7 from any location and any web browser.
- Patch Management - Identify, approve, update or ignore patches and hotfixes for one or multiple devices. A workflow-based interface allows for smoother, more intuitive navigation.
- Scripting Engine - Create and deploy custom scripts to conquer IT complexity and automate even more managed services. Native PowerShell scripting integration enables you to leverage your PowerShell scripts with the automation, tracking and extensions that the LabTech integrated scripting environment makes possible.
- Mobile Access - Provide remote support with the LabTech Mobile app, available for Android and Apple iOS platform devices.
- Help Desk Ticketing - Prioritize help desk requests for quick and efficient remote support to any client within Windows, Linux or Mac LAN and web-based environments.
- Solution Center - Download entire bundled solutions from the LabTech Solution Center and reduce the risk of making system changes with new rollback capabilities.
Complete Visibility and Control
Designed with cutting-edge agent technology, the LabTech remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With LabTech, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, LabTech can do it!
- Extend Your Usability with LabTech Ignite® - LabTech Ignite was designed to provide the highest level of automation out-of-the-box and includes more than 500 monitors and alerts based on Microsoft® and IT industry best practices, over 300 built-in scripts, and pre-configured groups, searches, templates and schedules. Built directly into LabTech, LabTech Ignite is an industry exclusive that drastically reduces the learning curve associated with LabTech.
- Expand Visibility - Our enhanced control center user interface (UI) delivers easier and quicker feature detection. Accordion-style navigation allows for improved organization around service activities.
- Improve Service Time - Unparalleled performance speed coupled with on-demand tunnel vision streamlines and improves technician response time.
- Maximize Technician Utilization - LabTech’s process automation and remote management maximize resource utilization. Automate repetitive tasks and assign resources to higher revenue-generating projects.
- Provide Stealth Support - Perform non-intrusive, seamless maintenance and support services without scheduling end-user interruptions and downtime.
- Expand Your Services Offering - LabTech’s increased command processing speed, centralized dashboards and refined reporting allow for enhanced IT service offerings without additional technical resources.
- Validate Your Services - Obtain complete visibility into your clients’ operations, highlight potential issues and provide decision making tools through customized reporting.
- Generate Recurring Revenue - Less time spent on repetitive maintenance and support tasks is additional time to nurture and convert customers into a managed services model.
- Scale When Necessary - LabTech Software is determined to retain affordable and convenient pricing for its partners and sells only the agents you need, when you need them.
- Enable Downstream IT - The LabTech Web Control Center allows you to provide onsite corporate IT personnel with access to manage service ticket requests and limited management capabilities for troubleshooting, enabling you to add value or build new revenue streams with downstream IT.
What Our Partners Have to Say
We're proud to share with you a compilation of video testimonials produced with the enthusiastic participation of our LabTech partners. Take a few minutes to listen to their stories and learn about their experiences with LabTech.
"LabTech brings us the ability to provide unparalleled service to our clients."
Nate Gagne | Mainstay Technologies
"We know about problems way before they happen."
Tom Wyant | Wyant, Inc.
"It's decreased our chaos and increased our efficiency."
Nathan Page | Computerland of East Texas
"It increases our productivity and efficiency."
Tom Watson │ Capital Computers and Networks
"It has become the foundation of our service delivery."
Brad Schow │ Heartland Technology Solutions
"LabTech is all about time saving."
Josh Krueger │ Integrity Technology Solutions