LabTech 2013.1

LabTech Remote Monitoring and Management (RMM)

At LabTech Software, we value and encourage feedback from our partner community. We believe that direct communication and close collaboration create the synergy needed to deliver innovative and meaningful enhancements that will meet partner needs and improve their IT services offering. In addition to effective and affordable tools, we believe partners appreciate a true partnership with their solution provider that goes beyond software purchase and support to promote mutual advancement and growth.

Upcoming Webinar:
10-Years of Innovation and Automation: What It Means For You

Friday, November 21, 2014 | 2:00-3:00 PM EST -  Register Now

A Single Solution to Expand and Automate Your IT Services

Developed by IT service providers with real experience in the IT services industry, LabTech was designed to give you greater visibility into your clients’ IT networks and the tools you need to automate your IT services. Our latest features and enhancements extend the LabTech platform to provide agentless VMware infrastructure monitoring and basic management, as well as seamless integration with industry-leading vendors to give you a comprehensive view of your clients’ IT infrastructures through a single console.

With LabTech, your technicians can perform any IT support or management task remotely, efficiently and non-intrusively. Cutting-edge, native agent technology makes LabTech the most powerful, feature-rich and widely-sought RMM platform in the current IT market.

If you can think of an IT task or process, LabTech can do it! Our Next-Gen technology is guaranteed to increase your operational efficiencies and dramatically improve technician performance so you can take on more clients, without having to hire more resources.

Extend and Automate Your IT Services

LabTech is the most powerful, feature-rich and most widely recognized RMM platform in today’s IT market. Streamline your IT service delivery with LabTech and easily accomplish the following:

  • Remote Control - Remotely oversee and manage workstations, servers, routers, printers and other network devices over the Internet without end-user interruption.
  • IT Asset Management - Compile data, audit and manage workstations, servers, printers, routers and mobile devices. Group by OS, application or location.
  • Software Deployment - Deploy software and services to one device, a group of devices or to one or multiple locations without business disruption to clients.
  • Hardware Provisioning - Discover, onboard and manage AMT and vPro capable hardware, including automatic provisioning, version scan, feature scan and password setup.
  • Virtualization Monitoring and Management - Provide agentless VMware infrastructure monitoring and basic management with a rich library of critical ESX availability and performance monitors, pre-configured thresholds, alerting and power state management.
  • Mobile Device Management (MDM) - Manage Apple iOS® and Android™ platform mobile devices with easy and secure enrollment, configuration, monitoring and reporting functions. Features of LabTech MDM include data plan management, geo-location tracking, ticket creation and screenshot upload capabilities, selective wipe of Apple iOS devices and MDM reports.
  • Mac and Linux Agents - Deploy Mac and Linux agents for onboarding, role detection and critical service level monitoring for servers.
  • Professional Services Automation (PSA) Integration - Manage tickets and billing by integrating LabTech with your Autotask, ConnectWise or TigerPaw PSA solution. Experience enhanced integration with the Autotask Plug-in and the ConnectWise Plug-in.
  • Multivendor Backup Management Dashboard - Manage data protection environments from multiple backup and storage vendors and multiple client locations from a central console.
  • Multivendor Antivirus Management Dashboard - Manage multiple antivirus vendors from a single-pane-of-glass for added control and visibility of your clients’ environments. Centralized managed security policies enable you to automate configurations at the group level.
  • Technician Web Control Center - Easily manage service tickets and access client computers – 24/7 from any location and any web browser.
  • Patch Management - Identify, approve, update or ignore patches and hotfixes for one or multiple devices. A workflow-based interface allows for smoother, more intuitive navigation.
  • Scripting Engine - Create and deploy custom scripts to conquer IT complexity and automate even more managed services. Native PowerShell scripting integration enables you to leverage your PowerShell scripts with the automation, tracking and extensions that the LabTech integrated scripting environment makes possible.
  • Network Monitoring - Discover, manage and control critical items in your clients’ infrastructure through powerful monitors and scripts.
  • Mobile Access - Provide remote support with the LabTech Mobile app, available for Android and Apple iOS platform devices.
  • Help Desk Ticketing - Prioritize help desk requests for quick and efficient remote support to any client within Windows, Linux or Mac LAN and web-based environments.
  • Marketplace Solutions - Benefit from the exchange of technical and practical information – scripts, monitors, plug-ins, integrations, MSP implementation tools – from LabTech experts and partners.

Complete Visibility and Control

Designed with cutting-edge agent technology, the LabTech remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With LabTech, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, LabTech can do it!

  • Extend Your Usability with LabTech Ignite® - LabTech Ignite was designed to provide the highest level of automation out-of-the-box and includes more than 500 monitors and alerts based on Microsoft® and IT industry best practices, over 300 built-in scripts, and pre-configured groups, searches, templates and schedules. Built directly into LabTech, LabTech Ignite is an industry exclusive that drastically reduces the learning curve associated with LabTech.
  • Expand Visibility - Our enhanced control center user interface (UI) delivers easier and quicker feature detection. Accordion-style navigation allows for improved organization around service activities.
  • Improve Service Time - Unparalleled performance speed coupled with on-demand tunnel vision streamlines and improves technician response time.
  • Maximize Technician Utilization - LabTech’s process automation and remote management maximize resource utilization. Automate repetitive tasks and assign resources to higher revenue-generating projects.
  • Provide Stealth Support - Perform non-intrusive, seamless maintenance and support services without scheduling end-user interruptions and downtime.
  • Expand Your Services Offering - LabTech’s increased command processing speed, centralized dashboards and refined reporting allow for enhanced IT service offerings without additional technical resources.
  • Validate Your Services - Obtain complete visibility into your clients’ operations, highlight potential issues and provide decision making tools through customized reporting.
  • Generate Recurring Revenue - Less time spent on repetitive maintenance and support tasks is additional time to nurture and convert customers into a managed services model.
  • Scale When Necessary - LabTech Software is determined to retain affordable and convenient pricing for its partners and sells only the agents you need, when you need them.
  • Enable Downstream IT - The LabTech Web Control Center allows you to provide onsite corporate IT personnel with access to manage service ticket requests and limited management capabilities for troubleshooting, enabling you to add value or build new revenue streams with downstream IT.

What Our Partners Have to Say

We're proud to share with you a compilation of video testimonials produced with the enthusiastic participation of our LabTech partners. Take a few minutes to listen to their stories and learn about their experiences with LabTech.

"LabTech brings us the ability to provide unparalleled service to our clients."

Nate Gagne | Mainstay Technologies

 

"We know about problems way before they happen."

Tom Wyant | Wyant, Inc.

"It's decreased our chaos and increased our efficiency."

Nathan Page | Computerland of East Texas

 

"It increases our productivity and efficiency."

Tom Watson │ Capital Computers and Networks

"It has become the foundation of our service delivery."

Brad Schow │ Heartland Technology Solutions

"LabTech is all
about time
saving."

Josh Krueger │ Integrity Technology Solutions

Additional Resources