Welcome to LabTech Software

We understand the way you do business because we’ve been there. And with that knowledge, we designed a total RMM solution to take your business from reactive to preemptive! With LabTech, you can gradually transition into the managed services world while retaining your current customer base and still experience the advantages of proactive versus reactive problem resolution.

LabTech improves an IT solution provider’s service offering through remote support that results in improved technician efficiency, added flexibility and dramatic cost reduction while driving IT automation into your business. With its latest features and enhancements, LabTech delivers increased speed, real-time agent deployment status and unprecedented centralized visibility into customers’ systems.

LabTech 2011.2, our most recent release, delivers a host of new, robust features and improvements that add to the current functionality. Among other advantages, LabTech integrates seamlessly with industry leading Professional Services Automation (PSA) software including Autotask, ConnectWise and Tigerpaw to further transform and round out your IT business.

LabTech was designed to perform almost all IT support and maintenance tasks remotely, efficiently and non-intrusively. Cutting-edge, agent technology that was developed by a system administrator for system administrators positions LabTech as the most powerful, feature-rich and most widely-sought RMM solution in today’s IT market. LabTech will drive automation in your IT business and streamline your daily processes.

IT Asset Management

Identify, audit and manage workstations, servers, printers and routers. Group assets by operating system, application or location for ease of management.

Hardware Inventory

Collect, store and analyze detailed information about computer's hardware assets and their configurations.

Software Inventory

Collect, store and analyze detailed information about computer's installed applications.

Remote Control

Simplify support by letting technicians control remote computers, servers, and network devices over the internet or on the network.

Software Deployment

Group and deploy tools and services to one customer or a group of customers without needing to schedule interruption to end-users.

Patch Management

Identify, approve, and update or ignore software patches and hotfixes for a single work station or a group of machines.

Storage and Backup Management

Accurately monitor backup job status in real time, from a centralized dashboard. Perform on-demand actions such as disable, enable, create, edit, delete, start or cancel backup jobs.

Print Management

Initiate, stop, or resume print activity. Access information on ink level, paper level, and number of pages printed.

Network Monitoring

Discover, monitor, and control critical items in your infrastructure through powerful monitors and scripts.

Antivirus Management

Detect the health and status of all major antivirus products in customers’ environments from a centralized dashboard.

Organize and prioritize help desk requests. Provide secure, remote technical support quickly to any customer within a Windows LAN or web-based environment.

Mobile Access

Support and resolve most customer issues from a device in the palm of your hand. Work from anywhere, at any time, with LabTech Mobile, available for Windows Mobile 6.5, Androids, iPhone and iPad mobile devices.

Marketplace Solutions

Benefit from the collaborative exchange of technical and practical information, including scripts, monitors, plug-in integrations, MSP implementation tools, and expertise to enhance your services offering.

If you can think of an IT task or process, LabTech can automate it! New optimized “Quick Connect” capabilities in the LabTech client web portal enable you to provide rapid assistance, even without an agent deployed. Our innovative technology is guaranteed to increase your operational efficiencies and dramatically improve technician performance. Eliminate time-consuming, repetitive maintenance work; assign your technicians to higher priority projects; and do more with less as you leverage the automation powers of LabTech.

• Maximize Technician Utilization—LabTech’s process automation and remote management functionality will drastically improve your resource utilization. By solving for routine, repetitive maintenance tasks with LabTech, you can now assign technicians to more involved, higher revenue-generating projects.
• Improve Service Time—LabTech’s new “On-Demand Tunnel Vision” feature enables technicians to streamline connectivity and execute commands on the remote host without the need for a check-in process, enhancing quality of service and improving service response time.
• Provide Stealth Support—Perform non-intrusive, seamless maintenance and support activities without the need to schedule end-user interruptions and avoid customer down time.
• Expand Your Services Offering—LabTech’s increased command processing speed, centralized dashboards and refined reporting, coupled with enhanced inventory functionality, empower IT professionals with the tools to expand their offering without the need to hire additional technical resources.
• Validate Services Value—Impress customers with custom reporting on many areas, including status reporting, configuration statistics and inventory overviews. Offer complete visibility into customer operations, improving decision making and validating service value to your customers.
• Generate Recurring Revenue—Spend less time on routine maintenance and support tasks and more time nurturing customers and converting them to managed services through LabTech's powerful automation. Educate your break/fix customers with proof of efficiencies achieved by other managed services customers, as demonstrated through reporting.
• Scale When Necessary—Leverage LabTech’s simple pricing and licensing model, designed to make LabTech affordable and easily scalable. As an active member of the IT managed services industry, LabTech Software is determined to retain pricing that is convenient to its partners and offers the number of agents you need, when you need them.

We're proud to share with you a compilation of video testimonials produced with the enthusiastic participation of our LabTech partners. Take a few minutes to listen to their stories, learn through their experiences as they implement and use our product, and find out why we're so confident LabTech remote monitoring and management can help you dramatically grow your IT services business with the powerful, robust features and functionality of LabTech remote monitoring and management (RMM) and process automation.

See Addditional LabTech Testimonials