Welcome to LabTech Software

LabTech improves an IT solution provider’s service offering through remote support that results in improved technician efficiency, added flexibility and dramatic cost reduction while driving IT automation into your business. With its latest features and enhancements, LabTech delivers increased speed, real-time agent deployment status and unprecedented centralized visibility into customers’ systems.

In a nutshell, LabTech can perform any IT support and management task or process that needs to be accomplished remotely, efficiently and non-intrusively. Cutting-edge, native agent technology makes LabTech the most powerful, feature-rich and widely-sought RMM platform in the current IT market.  LabTech delivers increased speed, real-time agent deployment status and unprecedented centralized visibility into customers’ systems.

If you can think of an IT task or process, LabTech can do it!  Our Next-Gen technology is guaranteed to increase your operational efficiencies and dramatically improve technician performance with increased visibility into critical data, enhanced manageability and a simpler setup process while growing your bottom-line. LabTech integrates seamlessly with industry leading Professional Services Automation (PSA) software including Autotask, ConnectWise and Tigerpaw to further transform and round out your IT business.

LabTech 2012 is the most powerful, feature-rich and most widely-recognized RMM platform in today’s IT market. Streamline your IT service delivery with LabTech and easily accomplish the following:

• IT Asset Management - Identify, collect and analyze information, audit and manage workstations, servers, printers, routers and mobile devices. Group assets by operating system, application, or location for ease of management.
• NEW! Mobile Device Management - Manage Apple iOS and Google Android platform IT mobile devices with smooth enrollment, configuring, monitoring and reporting functions.
• Hardware & Software Inventory - Collect, analyze and manage hardware and software information such as assets, configurations and installed applications on Windows, Linux and Mac operating systems.
• Remote Control – Remotely oversee and manage workstations, servers, routers, printers and other network devices over the internet without end-user interruption. Easily initiate, stop, or resume printing activity, or even access information on ink level, paper level and number of pages printed.
• Software Deployment - Seamlessly deploy software and services to one device, a group of devices, or one or multiple locations with no business disruption to your customers.
• Patch Management - Identify, approve, update or ignore software patches and hotfixes for a single workstation or a group of devices.
• NEW Multivendor Storage and Backup Dashboard - Manage data protection environments from single or multiple vendors and multiple locations from a central console. Easily perform on-demand actions including disabling, enabling, creating, editing, deleting, starting or cancelling backup jobs.
• Network Monitoring - Discover, manage and control critical items in your customers’ infrastructure through powerful monitors and scripts.
• NEW Antivirus Management - Manage multiple customer sites and multiple antivirus vendors from a single pane of glass. Easily access instant visibility into the health and status of all major antivirus products in your customers’ environments.
• Help Desk Ticketing - Organize and prioritize help desk requests. Deliver fast, efficient and  secure remote support to any customer within a Windows, Linux or Mac LAN or web-based environment.
• Mobile Access - Resolve customers’ issues from a device in the palm in your hand. Work from anywhere, at any time with LabTech Mobile, available for Windows Mobile 6.5, Androids, iPhone and iPad.
• Print Management – Initiate, stop or resume print activity.  Access information on ink levels, paper levels and number of pages printed.
• Marketplace Solutions – Benefit from the collaborative exchange of technical and practical information, including scripts, monitors, plug-in integrations, MSP implementation tools and expertise to enhance your services offering.

LabTech 2012 was built with Next-Gen technology that guarantees to increase your operational efficiencies and dramatically improve technician performance with increased visibility into critical data, enhanced manageability and a simpler setup process. Eliminate time-consuming, repetitive maintenance work; assign your technicians to higher priority projects; and do more with less as you leverage the automation powers of LabTech.  If you can think of an IT task or process, LabTech can automate it!

• Extend Your Usability - LabTech Software has gone to great lengths to streamline and facilitate the LabTech out-of-box experience. Partners now have access to the full potential of LabTech Ignite™, a personalized navigation tool containing common searches, groups, templates and schedules for a much more reduced learning curve. Faster and easier to use than ever before, LabTech now delivers automated scripting focused on auto-fix actions, scheduled system maintenance and system management best practices.
• Expand Visibility - LabTech 2012 enhanced and redesigned Control Center UI allows for easier and quicker feature detection. The new accordion-style navigation allows for improved organization around service activities
• Maximize Technician Utilization - LabTech’s process automation and remote management functionality will maximize resource utilization.  Solve for repetitive maintenance tasks with LabTech, you can now assign technicians to more involved, higher revenue-generating projects.
• Improve Service Time - LabTech on-demand tunnel vision feature enables technicians to streamline connectivity and execute commands on remote hosts without the need for a check-in process, enhancing quality of service and improving response time.
• Provide Stealth Support - Perform non-intrusive, seamless maintenance and support activities without the need to schedule end-user interruptions and avoiding customer down time.
• Expand Your Services Offering - LabTech’s increased command processing speed, centralized dashboards and refined reporting—coupled with enhanced inventory function—empowers IT professionals with the tools to expand their offering without the need to hire additional technical resources.
• Validate Your Services - Easily justify your value proposition with custom reporting on one or many areas including status reporting, configuration statistics or inventory overviews. Offer complete visibility into customer operations improving decision making and validating IT service value.
• Generate Recurring Revenue - Less time spent on repetitive maintenance and support becomes additional time to nurture customers and convert them into managed services. Validate improved efficiencies achieved with managed services customers through LabTech reporting.
• Scale when Necessary - Designed with a simple pricing and licensing model, LabTech is both affordable and easily scalable.  As an active member of the IT managed services industry, LabTech Software is determined to retain pricing that is convenient to its partners and will sell you the number of agents you need, when you need them.

We're proud to share with you a compilation of video testimonials produced with the enthusiastic participation of our LabTech partners. Take a few minutes to listen to their stories, learn through their experiences as they implement and use our product, and find out why we're so confident LabTech remote monitoring and management can help you dramatically grow your IT services business with the powerful, robust features and functionality of LabTech remote monitoring and management (RMM) and process automation.

See Addditional LabTech Testimonials