LabTech

Expand Your IT Services Offering

LabTech improves an IT solution provider’s service offering through remote support that results in improved technician efficiency, added flexibility and dramatic cost reduction while driving IT automation into your business. With its latest features and enhancements, LabTech delivers increased speed, real-time agent deployment status and unprecedented centralized visibility into customers’ systems.

In a nutshell, LabTech can perform any IT support and management task or process that needs to be accomplished remotely, efficiently and non-intrusively. Cutting-edge, native
agent technology makes LabTech the most powerful, feature-rich and widely-sought RMM platform in the current IT market.

If you can think of an IT task or process, LabTech can do it!  Our Next-Gen technology is guaranteed to increase your operational efficiencies and dramatically improve technician performance with increased visibility into critical data, enhanced manageability and a simpler setup process while growing your bottom-line. In addition, LabTech integrates seamlessly with industry leading Professional Services Automation (PSA) software, including Autotask, ConnectWise and Tigerpaw to further transform and round out your IT business.

Rich Functionality That Takes You to The Next Level

LabTech 2012.1 is the most powerful, feature-rich and most widely recognized RMM platform in today’s IT market. Streamline your IT service delivery with LabTech and easily accomplish the following:

• Remote Control - Remotely oversee and manage workstations, servers, routers, printers and other network devices over the Internet without end-user interruption.
• IT Asset Management - Compile data, audit and manage workstations, servers, printers, routers and mobile devices. Group by OS, application or location.
• Software Deployment - Deploy software and services to one device, a group of devices or to one or multiple locations without business disruption to customers.
• UPDATED Mobile Device Management (MDM) - Manage Apple iOS® and Android™ platform mobile devices with easy and secure enrollment, configuring, monitoring and reporting functions. The latest enhancements to LabTech MDM include data plan management, geo-location tracking, ticket creation and screenshot upload capabilities, selective wipe of Apple iOS devices and new MDM reports.
• Mac and Linux Agents for Hardware and Software Inventory - Collect and manage hardware and software information from Linux, Mac and Windows operating systems.
• Professional Services Automation (PSA) Integration - Manage tickets and billing by integrating LabTech with your Autotask, ConnectWise or TigerPaw PSA solution. Experience enhanced integration with the ConnectWise Plug-in 6.0.
• Multivendor Backup Management Dashboard - Manage data protection environments from multiple backup and storage vendors and multiple client locations from a central console.
• UPDATED Multivendor Antivirus Management Dashboard Manage multiple antivirus vendors from a “single pane-of-glass” for added control and visibility of your customers’ environments. New performance enhancements improve scalability and lower service impact.
• Patch Management - Identify, approve, update or ignore patches and hotfixes for one or multiple devices.
• Network Monitoring - Discover, manage and control critical items in your customers’ infrastructure through powerful monitors and scripts.
• Mobile Access - Provide remote support with LabTech Mobile, available for Windows® Mobile 6.5, Android, iPhone and iPad devices.
• Help Desk Ticketing - Prioritize help desk requests for quick and efficient remote support to any customer within Windows, Linux or Mac LAN and web-based environments.
• Marketplace Solutions - Benefit from the exchange of technical and practical information—scripts, monitors, plug-ins, integrations, MSP implementation tools—from LabTech experts and partners.

Complete Visibility and Control

Designed with cutting-edge agent technology, the LabTech RMM platform will help you greatly increase your operational efficiency and considerably improve resource utilization. With LabTech RMM you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your customers and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, LabTech RMM can do it!

• UDPATED Extend Your Usability with LabTech Ignite™ - LabTech Ignite was designed to provide the highest level of automation out-of-the-box with pre-configured groups, monitors, scripts, alerts, searches, templates and schedules based on Microsoft® best practices. Built directly into LabTech, LabTech Ignite is an industry exclusive that drastically reduces the learning curve associated with LabTech. LabTech Ignite enhancements in LabTech 2012.1 bring partners even more out-of-the-box functionality, including automated onboarding, role detection and server monitoring for Mac and Linux machines; patch usability and service pack enhancements for Windows Service Pack installs; and a new plug-in that allows certain areas of LabTech Ignite to be turned on and off so you can customize the level of Ignite for your environment.
• Expand Visibility - Our enhanced control center user interface (UI) delivers easier and quicker feature detection. New accordion-style navigation allows for improved organization around service activities.
• Improve Service Time - Unparalleled performance speed coupled with on-demand tunnel vision streamlines and improves technician response time.
• Maximize Technician Utilization - LabTech’s process automation and remote management maximize resource utilization. Automate repetitive tasks and assign resources to higher revenue-generating projects.
• Provide Stealth Support - Perform non-intrusive, seamless maintenance and support services without scheduling end-user interruptions and downtime.
• Expand Your Services Offering - LabTech’s increased command processing speed, centralized dashboards and refined reporting allow for enhanced IT service offerings without additional technical resources.
• Validate Your Services - Obtain complete visibility into your clients’ operations, highlight potential issues and provide decision making tools through customized reporting.
• Generate Recurring Revenue - Less time spent on repetitive maintenance and support tasks is additional time to nurture and convert customers into a managed services model.
• Scale when Necessary - LabTech Software is determined to retain affordable and convenient pricing for its partners and sells only the agents you need, when you need them.

What Our Partners Have to Say

We're proud to share with you a compilation of video testimonials produced with the enthusiastic participation of our LabTech partners. Take a few minutes to listen to their stories, learn through their experiences as they implement and use our product, and find out why we're so confident LabTech remote monitoring and management can help you dramatically grow your IT services business with the powerful, robust features and functionality of LabTech remote monitoring and management (RMM) and process automation.