Our flagship product—LabTech remote monitoring and management—was designed and developed by professionals from within the IT services industry with one simple goal: Deliver automated IT support and management services and proactively meet their customers needs.
We understand the way you do business because we’ve been there. And with that knowledge, we designed a total RMM solution to take your business from reactive to preemptive! With LabTech, you can gradually transition into the managed services world while retaining your current customer base and still experience the advantages of proactive versus reactive problem resolution.
LabTech improves an IT solution provider’s service offering through remote support that results in improved technician efficiency, added flexibility and dramatic cost reduction while driving IT automation into your business. With its latest features and enhancements, LabTech delivers increased speed, real-time agent deployment status and unprecedented centralized visibility into customers’ systems.
LabTech 2011.2, our most recent release, delivers a host of new, robust features and improvements that add to the current functionality. Among other advantages, LabTech integrates seamlessly with industry leading Professional Services Automation (PSA) software including Autotask, ConnectWise and Tigerpaw to further transform and round out your IT business.
LabTech was designed to perform almost all IT support and maintenance tasks remotely, efficiently and non-intrusively. Cutting-edge, agent technology that was developed by a system administrator for system administrators positions LabTech as the most powerful, feature-rich and most widely-sought RMM solution in today’s IT market. LabTech will drive automation in your IT business and streamline your daily processes.
Identify, audit and manage workstations, servers, printers and routers. Group assets by operating system, application or location for ease of management.
Collect, store and analyze detailed information about computer's hardware assets and their configurations.
Collect, store and analyze detailed information about computer's installed applications.
Simplify support by letting technicians control remote computers, servers, and network devices over the internet or on the network.
Group and deploy tools and services to one customer or a group of customers without needing to schedule interruption to end-users.
Identify, approve, and update or ignore software patches and hotfixes for a single work station or a group of machines.
Accurately monitor backup job status in real time, from a centralized dashboard. Perform on-demand actions such as disable, enable, create, edit, delete, start or cancel backup jobs.
Initiate, stop, or resume print activity. Access information on ink level, paper level, and number of pages printed.
Discover, monitor, and control critical items in your infrastructure through powerful monitors and scripts.
Detect the health and status of all major antivirus products in customers’ environments from a centralized dashboard.
Organize and prioritize help desk requests. Provide secure, remote technical support quickly to any customer within a Windows LAN or web-based environment.
Support and resolve most customer issues from a device in the palm of your hand. Work from anywhere, at any time, with LabTech Mobile, available for Windows Mobile 6.5, Androids, iPhone and iPad mobile devices.
Benefit from the collaborative exchange of technical and practical information, including scripts, monitors, plug-in integrations, MSP implementation tools, and expertise to enhance your services offering.
If you can think of an IT task or process, LabTech can automate it! New optimized “Quick Connect” capabilities in the LabTech client web portal enable you to provide rapid assistance, even without an agent deployed. Our innovative technology is guaranteed to increase your operational efficiencies and dramatically improve technician performance. Eliminate time-consuming, repetitive maintenance work; assign your technicians to higher priority projects; and do more with less as you leverage the automation powers of LabTech.
We're proud to share with you a compilation of video testimonials produced with the enthusiastic participation of our LabTech partners. Take a few minutes to listen to their stories, learn through their experiences as they implement and use our product, and find out why we're so confident LabTech remote monitoring and management can help you dramatically grow your IT services business with the powerful, robust features and functionality of LabTech remote monitoring and management (RMM) and process automation.
"I would absolutely recommend LabTech to anybody who is looking to grow
their business."
Eric Rieger | President, WEBIT Services, Inc.