Labtech offers many ways to deliver instant support to your user base without leaving your desk. There are two key ways to deliver support, Remote Control and Background Troubleshooting. Remote Control techniques take over the users desktop. Background Troubleshooting allows the technician to work behind the scenes and solve problems without interupting the user. Your technicians can also troubleshoot network using Labtech. Most of the functionallity is accesses using the Computer Screen.
The Computer Information Screen Click to Enlarge
The following three areas are covered by this section:
| Remote Control of Servers and Desktops |  |
[More Info] [View Demo] |
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| Network Troubleshooting | [More Info] [View Demo] | |
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| Background Administration and Troubleshooting | [More Info] [View Demo] |
Computer Information Screen
The Computer Information Screen holds any information a technician would ever want to know about a computer. Any function a technician would ever want to perform on the computer is a click of the mouse from being initiated.
