Our product priorities are determined by a number of collaborative industry analysis activities where we elicit partner feedback through advisory/focus councils, annual user conferences gatherings, and our BetaLabs early adopter program. Our passion to create best-of-need feature-functionality and ensure ongoing partner profitability with LabTech is 100% based on partner driven innovation. The 2011/2012 roadmap and timeline is representative of the vision that is shaped by our community.
As a mission critical resource to our business, we take partner feedback very seriously and are eager to provide platforms where that voice is heard as well as communicated to other likeminded partner. As such, we invite you to comment, ask for further clarification, or provide innovative suggestions on our roadmap items. Please become a member of BetaLabs by clicking here. Within BetaLabs a forum specific to the release cycles is available to provide further transparency and take input on our feature objectives.
Tentative Release Date - April 2012
LabTech 2012: Core Architecture / Feature Enhancements
Macintosh Agent
| Description |
Stage |
Status Note |
|
Natively written agent that has integrated discovery, remote push, system inventory, monitoring, system tray functionality, probe functionality, remote control and command line capabilities.
|
Extended Beta
|
Was moved out of 2011.2 to further focus on quality & feature depth. In Release Candidate 1. Enter Beta Program
|
Linux Agent
| Description |
Stage |
Status Note |
|
Natively written agent that has integrated discovery, remote push, system inventory, monitoring, system tray functionality, probe functionality, remote control and command line capabilities.
|
Extended Beta
|
Was moved out of 2011.2 to further focus on quality & feature depth. In Release Candidate 1. Enter Beta Program
|
Mobile Device Management – Phase 1
| Description |
Stage |
Status Note |
|
Centralized mobile device management enabling complete control over Apple iOS and Droid platform devices. Focused on discovery, inventory, and configuring, restricting, remote wipe, monitoring, and reporting.
|
Development
|
None |
Control Center UI Update – Phase 1
| Description |
Stage |
Status Note |
| First phase of a multi-release UI update strategy. Revamped key areas of the desktop Control Center UI including new menu bars, new navigation panes framework and new network stats gauges.
|
Development
|
None |
Crafted MSP OBBE (Out-of-Box Experience) – Phase 1
| Description |
Stage |
Status Note |
| Handcrafted, MSP tuned out of box experience that enables instant time to value with less setup, point & click best practices based monitors, refactored navigation tree, location based management, maintenance routines and profitability based automation tasks.
|
Development
|
None |
LabTech 2012: Plug-Ins & Utilities Enhancements
Multi-Vendor Backup Management Dashboard
| Description |
Stage |
Status Note |
| Through a centralized interface, solutions providers can view status and control multiple backup vendor products including StorageCraft, AppAssure, Acronis, and CA D2D across all managed customer sites.
|
Extended Beta & QA |
Moved to the 2012 release as an RC1. Enter Beta Program |
VMware ESX(i) Management – Phase 1
| Description |
Stage |
Status Note |
| Track the health of your VMware ESX or ESXi Server by monitoring CPU, memory utilization, disk space, and other vital statistics
|
Development
|
Completing due diligence in management features (i.e. Start/stop, take snapshot, etc. guests) Potentially change management in functionality for spring release. |
Multi-Vendor AV Management Update
| Description |
Stage |
Status Note |
| Improve deployment and installation of AVG
|
Development
|
None |
Doyenz Integration
| Description |
Stage |
Status Note |
| Access Doyenz management console from LabTech Control Center, push Doyenz agent and identify Doyenz managed systems.
|
Development
|
None |
StorageCraft Integration Phase 2
| Description |
Stage |
Status Note |
| Control Center UI integration with ShadowProtect Image Manager console and license tracking a/ management
|
Development
|
None |
vPro Support Update
| Description |
Stage |
Status Note |
Extend supportability in include systems pre-vPro 7. Support vPro 6 and below.
| Development |
None |
Cross Platform Agent Deployment
| Description |
Stage |
Status Note |
| Integrated and Standalone utility to deploy Windows agent via GPO and Linux agent via push
|
None
|
None |
Intelligent Offline System & Self-Healing Monitor Scripts
| Description |
Stage |
Status Note |
| Detect true state of system outage eliminating false/positives and attempt auto-healing routines
|
QA
|
None |
Adaptive Agent Deployment
| Description |
Stage |
Status Note |
| Detect system pre-requisites and initiate requirements prior to LabTech agent install
|
Development
|
None |
LabTech PE Recovery Disk
| Description |
Stage |
Status Note |
| LabTech bootable recovery CD/ISO that contains the LT Agent, software used for diagnosing, repairing, recovering non-bootable systems.
|
QA
|
None |
ConnectWise Basic Print Management Integration
| Description |
Stage |
Status Note |
| Basic print management integration with printer detection, collection monitoring/alerting page count data and toner usage data.
|
QA
|
None |
Reflexion Hosted Email Integration
| Description |
Stage |
Status Note |
| Monitoring health and performance of system vitals
|
QA
|
None |
Axcient BDR Integration
| Description |
Stage |
Status Note |
| Monitoring health, availability and performance of system vitals
|
Development
|
None |
Symantec SEP Integration
| Description |
Stage |
Status Note |
| Monitoring sets for events, services, and SEP based alarms
|
Development
|
None |
Symantec BackupExec Integration
| Description |
Stage |
Status Note |
| Monitoring sets for events, services, and BackupExec based alarms
|
Development
|
None |
LabTech 2012: Marketplace Architecture / Feature Enhancements
Search Capabilities
| Description |
Stage |
Status Note |
| Keyword word search and filters
|
Development
|
None |
Sync on Startup
| Description |
Stage |
Status Note |
| Ensure Marketplace plugins and scripts updates are communicated to the administrator upon startup
|
Development
|
None |
Release Date - October 5, 2011
LabTech 2011.2: Core Architecture / Feature Enhancements
Direct Tunneling
| Description |
Stage |
Status Note |
| Initiate direct tunneling from service technician to remote host streamlining the performance of troubleshooting utilities and improve service request response time, even if an agent doesn’t exist!
|
Landed |
Part of 2011.2, released Oct. 5th |
StorageCraft Backup Management Dashboard
| Description |
Stage |
Status Note |
| New centralized dashboard, gives you real-time StorageCraft ShadowProtect stats at a glance, making it easier for you to view all backup job statuses and easily administer backup jobs across of all your ShadowProtect enabled systems.
|
Landed |
Part of 2011.2, released Oct. 5th |
Lab Tech Agent Deployment Dashboard
| Description |
Stage |
Status Note |
| Improve agent operations with a global interface enabling you to instantly view deployment status, push failure messaging & systems without agents for coverage details.
|
Landed |
Part of 2011.2, released Oct. 5th |
Reporting Enhancement - Round 2
| Description |
Stage |
Status Note |
| Drastically improved out-of-box reporting experience with new partner requested reports, multiple reports consolidated into one and enhanced overall look & feel for better visibility of your business measurements.
|
Landed |
Part of 2011.2, released Oct. 5th |
Hardware Inventory Improvements
| Description |
Stage |
Status Note |
| Additional hardware information being pulled using SMBIOS information for more accurate hardware tracking. Also pulling sensor information on computers that support it (fan speeds, CPU temps, etc.)
|
Landed |
Part of 2011.2, released Oct. 5th |
Optimized Quick Connect Function
| Description |
Stage |
Status Note |
| Improved one click request instantly establishing a connection with a managed service providers Control Center, without installing agents. Request is automatically queued to an MSP's LabTech Control Center where the request awaits a help-desk representatives assistance
|
Landed |
Part of 2011.2, released Oct. 5th |
Macintosh Agent
| Description |
Stage |
Status Note |
| Phase 1 natively written agent that enables the collection of system inventory, remote control and command line capabilities.
| Extended Beta |
Moved to the 2012 release as an RC1. Enter beta : Enter Beta Program |
Linux Agent
| Description |
Stage |
Status Note |
| Phase 1 natively written agent that enables the collection of system inventory, remote control and command line capabilities.
| Extended Beta |
Moved to the 2012 release as an RC1. Enter beta : Enter Beta Program |
Mobile Interface Improvements
| Description |
Stage |
Status Note |
| Additional functionality to each mobile platform as well as incorporating permissions.
|
Landed |
Made it into 2011.2 released Oct. 5th |
LabTech Product Centric RSS Feed
| Description |
Stage |
Status Note |
| LabTech Control Center RSS module enables admins to stay connected to with the latest happenings with LabTech products
|
Completed |
Dormant in 2011.2 but not active, released Oct. 5th. Released Nov. 14th in patch updated to 2011.2. |
LabTech 2011.2: Plug-Ins & Utilities Enhancements
Multi-Vendor AV Management Dashboard
| Description |
Stage |
Status Note |
| Through a centralized interface, solutions providers can control multiple AV vendor products across all managed customers sites. Expanded feature set capabilities for ESET Anti-virus.
|
Landed |
Part of 2011.2, released Oct. 5th |
Multi-Vendor Backup Management Dashboard
| Description |
Stage |
Status Note |
| Through a centralized interface, solutions providers can view status and control multiple backup vendor products including StorageCraft, AppAssure, Acronis, and CA D2D across all managed customer sites.
| Extended Beta |
Moved to the 2012 release as an RC1. Enter beta : Enter Beta Program |
V-Pro Integration – Phase 1
| Description |
Stage |
Status Note |
| Improved V-Pro integration will allow you to enable V-Pro remotely, turn computers off and on.
| Extended Beta |
Moved to the 2012 release as an RC1. Enter beta : Enter Beta Program |
Doyenz Plug-In
| Description |
Stage |
Status Note |
| Enable for configuration and monitoring of data
|
Landed |
Part of 2011.2, released Oct. 5th |
LabTech Recovery Environment
| Description |
Stage |
Status Note |
| Recovery CD that enables LabTech agent and recovering tools on a bootable recovery environment
| Extended Beta |
Moved to the 2012 release as an RC1. Enter beta : Enter Beta Program |
LabTech 2011.2: Marketplace Architecture / Feature Enhancements
LabTech Market Place - Phase 2
| Description |
Stage |
Status Note |
| Ability to sell/share scripts
| Planning |
More due diligence needed on cost, encryption and other regulations both nationally and internationally. ETA 2H 2012 |
Release Date - April 5, 2011
LabTech 2011.1: Core Architecture / Feature Enhancements
Network Discovery, Identification & Monitoring
| Description |
Stage |
Status Note |
| The Network Probe was rewritten from the ground up to automatically discover, identify, and monitor SNMP V1-3 devices on multiple subnets. Default monitoring templates will be included for monitoring printers, routers, and NAS devices to allow you to turn the probe on and with no setup begin monitoring your critical network devices.
|
Landed
|
Part of LT 2011, released April. 5th
|
Alert Templates
| Description |
Stage |
Status Note |
| One alert template can be created to control the actions of hundreds of monitors. These actions can be set for time of day and day of week and can have multiple rules. For example, daytime alerts can perform different actions than night time and weekend alerts.
|
Landed
|
Part of LT 2011, released April. 5th
|
Mobile Applications
| Description |
Stage |
Status Note |
| Enhancements to the iPhone and Droid applications. Introduce Windows 7 mobile support
|
Landed
|
Part of LT 2011, released April. 5th
|
Reporting Enhancement - Round 1
| Description |
Stage |
Status Note |
Implementing a User Council to obtain report modification requests. New reports will be implemented through the LabTech Marketplace, as completed.
|
Landed
|
Part of LT 2011, released April. 5th
|
SDK – Phase 1
| Description |
Stage |
Status Note |
| Implementing a User Council to obtain report modification requests. New reports will be implemented through the LabTech Marketplace, as completed.
|
Landed
|
Part of LT 2011, released April. 5th
|
Customer Self Service Portal
| Description |
Stage |
Status Note |
| The Customer Portal has been completely redone. It will now give the ability to allow customers to VNC into their work PC
|
Landed
|
Part of LT 2011, released April. 5th
|
Web Control Center Theme
| Description |
Stage |
Status Note |
| New look and feel of LabTech control center to maximize technicians' efficiencies and productivity.
|
Landed
|
Part of LT 2011, released April. 5th
|
Event Log History Improvements
| Description |
Stage |
Status Note |
All event logs will be stored for a set period of time (60 days) for reporting and trending.
|
Landed
|
Part of LT 2011, released April. 5th
|
Enhanced List Views
| Description |
Stage |
Status Note |
| Replace all lists of information in the Control Center with the new list control that the data views use. This will allow paging, searching, column selection and full customizations.
|
Landed
|
Part of LT 2011, released April. 5th
|
Maintenance Modes
| Description |
Stage |
Status Note |
A maintenance window that can be set to a group or location that will disable alerts, scripts or both. These windows can have multiple rules that have different times of day and days of week.
|
Landed
|
Part of LT 2011, released April. 5th
|
LabTech 2011.1: Plug-Ins & Utilities Enhancements
PSA Integrations
| Description |
Stage |
Status Note |
| Continued quarterly upgrade to integration plug-ins (ConnectWise, AutoTask, Tigerpaw, and Commit CRM).
|
Landed
|
Part of LT 2011, released April. 5th
|
Stand-Alone GPO Compatible Agent EXE
| Description |
Stage |
Status Note |
| Improved deployment process by automating interaction with Group Policy Objects (GPO)
| Extended Beta |
Sufficient QA, but more production environment testing required. Enter beta: Enter Beta Program |
LabTech 2011.1: Marketplace Architecture / Feature Enhancements
MarketPlace – Phase 1
| Description |
Stage |
Status Note |
| Centralized distribution of default LabTech configuration setup will simplify the installation of new LabTech updates and allow for quicker innovation with LabTech created system settings. This gives the ability to sync LabTech definition items, plug-ins, reports, and monitors with LabTech system defaults to keep your system up to date with ours.
|
Landed
|
Part of LT 2011, released April. 5th
|
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