LabTech Software: Where Partner Feedback Drives Innovation
Our product priorities are determined by a number of collaborative industry analysis activities where we elicit partner feedback through advisory/focus councils, annual user conferences, and our BetaLabs early adopter program. Our passion to create best-of-need feature-functionality and ensure ongoing partner profitability with LabTech is 100% based on partner driven innovation. The 2012/2013 roadmap and timeline is representative of the vision that is shaped by our community.
As a mission critical resource to our business, we take partner feedback very seriously and are eager to provide platforms where that voice is heard as well as communicated to other likeminded partners. As such, we invite you to comment, ask for further clarification, or provide innovative suggestions on our roadmap items. Please become a member of BetaLabs by clicking here. Within BetaLabs, a forum specific to the release cycles is available to provide further transparency and take input on our feature objectives.
Tentative Launch Date - Q2 2013
LabTech 2013: Core Architecture/Feature Enhancements
Web User Interface Redesign
| Description |
Stage |
Status Note |
| Part of the fluid user interface initiative, which is a multi-release initiative that includes a completely redesigned web interface, providing rich technician web control center and customer portal experiences. |
In Development |
|
Systems Monitoring Refactoring
| Description |
Stage |
Status Note |
| Increase reliability, scalability and performance by redesigning and optimizing key areas of systems monitoring, including architecture, trending, monitor sets, dependency check, probe functionality, flap detection and alerting. |
Planning |
|
User Centric Computing
| Description |
Stage |
Status Note |
| Enable Active Directory integration to perform user based billing and list management. |
In Development |
|
LabTech Ignite™ Enhancements
| Description |
Stage |
Status Note |
| Support of Windows 2012, wizard driven tasks and additional optimizations. |
Planning |
|
Control Center Computer Management User Interface Redesign
| Description |
Stage |
Status Note |
| Part of the fluid user interface initiative, which is a multi-release initiative that includes a completely redesigned computer management window, enabling a more optimized technician experience. |
Planning |
|
Scripting Enhancements
| Description |
Stage |
Status Note |
| Enhance scripting capabilities by enabling scripts to call plug-ins and enable scheduling. |
Planning |
|
Patch Management Optimizations
| Description |
Stage |
Status Note |
| Improve existing workflows. |
Planning |
|
Crystal Reports Updates
| Description |
Stage |
Status Note |
| New customer focused service level reports, health check reports and improved data feeds. |
In Development |
|
LabTech 2013: Plug-Ins, 3rd Party Integrations & Utilities Enhancements
Mobile Device Management Enhancements
| Description |
Stage |
Status Note |
| Perform screenshots from mobile devices and add additional MDM SDK features on supported platforms. |
Planning |
|
Commercial Remote Control Integration
| Description |
Stage |
Status Note |
| Fully integrated and supported commercial remote control solution. |
|
|
PSA Integration Optimizations
| Description |
Stage |
Status Note |
| Additional ConnectWise, Autotask and Tigerpaw updates. |
Planning |
|
Multi-Vendor AV Management Dashboard Updates
| Description |
Stage |
Status Note |
| Overall updates to the AV management dashboard plug-in and support of Symantec SEP. |
|
|
LabTech 2013: Marketplace Architecture / Feature Enhancements
Marketplace Partner Selling
| Description |
Stage |
Status Note |
| Enable partners to sell and purchase scripts. |
Planning |
|
Launch Date - December 10, 2012
LabTech 2012 SP1: Core Architecture / Feature Enhancements
Web User Interface Redesign
| Description |
Stage |
Status Note |
| Part of the fluid user interface initiative, which is a multi-release initiative that includes a completely redesigned web interface, providing rich technician web control center and customer portal experiences. |
Delayed |
Transitioned to the 2013 release. In order to ensure upgrade experience quality and complete downstream IT goals we are delaying phase 1 of the new Web Control Center to the 2013 April release. We will be releasing a beta pilot program in November 2012. |
LabTech Ignite™ Enhancements
| Description |
Stage |
Status Note |
| Include Mac and Linux systems as part of Ignite capabilities, optimize ticketing triggers and introduce reboot management. |
Delayed |
Reboot Management has been delayed until the 2013 release.
Delayed for existing partners on Ignite until new Marketplace Version is released in Q1 2013. |
Crystal Reports Updates
| Description |
Stage |
Status Note |
| New customer focused service level reports, health check reports and improved data feeds. |
Delayed |
Transitioned to the 2013 release. After problem analysis, feature analysis and design review an optimized algorithm needs to be written to meet data/scalability expectations. That work has commenced for the short term Crystal Reports engine and we have initiated longer term next generation plans. |
Remote Control Updates
| Description |
Stage |
Status Note |
| VNC performance optimizations. |
Landed |
|
LabTech 2012 SP1: Plug-Ins, 3rd Party Integrations & Utilities Enhancements
Mobile Device Management Enhancements
| Description |
Stage |
Status Note |
| Support updated Android MDM SDKs and introduce data usage management, geo-tracking and ticketing. |
Landed |
Part of 2012.1, Released Dec. 10th |
Symantec Backup Exec Integration
| Description |
Stage |
Status Note |
| Integration of Symantec Backup Exec into the multi-vendor backup dashboard, enabling technicians to perform license management, deployment, installation, monitoring, alerting, configuration management, reporting and PSA workflows. |
Landed |
Part of 2012.1, Released Dec. 10th |
Multi-Vendor Backup Dashboard Encryption Support
| Description |
Stage |
Status Note |
| The ability for technicians to enable encryption settings when scheduling a backup job for supported vendors. |
Landed |
Part of 2012.1, Released Dec. 10th |
ConnectWise Plug-in Refactoring
| Description |
Stage |
Status Note |
| Enhanced setup, more fully integrated two-way configurations and other usability enhancements. |
Landed |
Released March 4, 2013 |
Autotask Plug-in Refactoring
| Description |
Stage |
Status Note |
| Update key areas of the integration related to improved setup, no data overwrite on update, improve logging/integration status, email ticket creation, sync child companies as locations, dedicated scheme for LabTech updated variables and sync LabTech notes into Autotask. |
Delayed |
Delayed until Q2 |
vPro Enhancements
| Description |
Stage |
Status Note |
| Support of vPro KVM remote control capabilities. |
Landed |
Part of 2012.1, Released Dec. 10th |
HitMan Pro Integration
| Description |
Stage |
Status Note |
| Support the ability to utilize HitMan Pro malware protection with LabTech. |
Landed |
Part of 2012.1, Released Dec. 10th |
LabTech 2012 SP1: Marketplace Architecture / Feature Enhancements
LabTech Marketplace Optimizations
| Description |
Stage |
Status Note |
| Include redirectors and groups, add separate category for LabTech Ignite only and other usability enhancements. |
Delayed |
Delayed until Q1 to ensure quality via beta program |
Launch Date - April 16, 2012
LabTech 2012: Core Architecture / Feature Enhancements
Macintosh Agent
| Description |
Stage |
Status Note |
| Natively written agent that has integrated discovery, remote push, system inventory, monitoring, system tray functionality, probe functionality, remote control and command line capabilities. |
Landed |
Part of 2012, released April 16th |
Linux Agent
| Description |
Stage |
Status Note |
| Natively written agent that has integrated discovery, remote push, system inventory, monitoring, system tray functionality, probe functionality, remote control and command line capabilities. |
Landed |
Part of 2012, released April 16th |
Mobile Device Management – Phase 1
| Description |
Stage |
Status Note |
| Centralized mobile device management enabling complete control over Apple iOS and Google Android platform devices. Focused on discovery, inventory, and configuring, restricting, remote wipe, monitoring and reporting. |
Landed |
Part of 2012, released April 16th |
Control Center UI Update – Phase 1
| Description |
Stage |
Status Note |
| First phase of a multi-release UI update strategy to revamp key areas of the desktop Control Center UI, including new menu bars, new navigation panes framework and new network stats gauges. |
Landed |
Part of 2012, released April 16th |
LabTech Ignite™ – Phase 1
| Description |
Stage |
Status Note |
| LabTech Ignite™ enables instant time to value with less setup, point & click best practices based monitors, refactored navigation tree, location based management, maintenance routines and profitability based automation tasks. |
Landed |
Part of 2012, released April 16th |
LabTech 2012: Plug-Ins & Utilities Enhancements
Multi-Vendor Backup Management Dashboard
| Description |
Stage |
Status Note |
| Through a centralized interface, solutions providers can view status and control multiple backup vendor products, including StorageCraft, AppAssure, Acronis, and CA D2D across all managed customer sites. |
Landed |
Part of 2012, released April 16th |
VMware ESX(i) Management – Phase 1
| Description |
Stage |
Status Note |
| Track the health of your VMware ESX or ESXi Server by monitoring CPU, memory utilization, disk space and other vital statistics. |
Landed |
Part of 2012, released April 16th |
Multi-Vendor AV Management Update
| Description |
Stage |
Status Note |
| Improve deployment and installation of AVG. |
Landed |
Part of 2012, released April 16th |
Doyenz Integration
| Description |
Stage |
Status Note |
| Access Doyenz management console from the LabTech Control Center, push Doyenz agent and identify Doyenz managed systems. |
Landed |
Part of 2012, released April 16th |
vPro Support Update
| Description |
Stage |
Status Note |
Extend supportability to include systems pre-vPro7, including support for vPro6 and below.
|
Landed |
Part of 2012, released April 16th |
Cross Platform Agent Deployment
| Description |
Stage |
Status Note |
| Standalone utility to deploy Windows, Mac and Linux agents. |
Landed |
Part of 2012, released April 16th (GPO integration has been deferred until next major release) |
Intelligent Offline System & Self-Healing Monitor Scripts
| Description |
Stage |
Status Note |
| Detect true state of system outage eliminating false positives and attempt auto-healing routines. |
Landed |
Part of 2012, released April 16th |
Adaptive Agent Deployment
| Description |
Stage |
Status Note |
| Detect system pre-requisites and initiate requirements prior to LabTech agent install. |
Landed |
Part of 2012, released April 16th |
LabTech PE Recovery Disk
| Description |
Stage |
Status Note |
| LabTech bootable recovery CD/ISO that contains the LabTech agent software used for diagnosing, repairing and recovering non-bootable systems. |
Extended Beta |
Moving out of the spring 2012 release due to recent changes to Microsoft distribution terms on WinPE. Alternative methods are under review. |
ConnectWise Plug-in 5.0
| Description |
Stage |
Status Note |
Improve on existing integration by providing synchronization of any asset type, instantly define and setup LabTech as the asset management solution, additional one to one mapping of objects to contracts for improved billing, introduction of basic print management, and overall setup experience optimizations.
|
Landed |
Part of 2012, released April 16th |
Reflexion Hosted Email Integration
| Description |
Stage |
Status Note |
| Monitor health and performance of system vitals. |
Landed |
Part of 2012, released April 16th |
Axcient BDR Integration
| Description |
Stage |
Status Note |
| Monitor health, availability and performance of system vitals. |
Landed |
Part of 2012, released April 16th |
Symantec SEP Integration
| Description |
Stage |
Status Note |
| Monitoring sets for events, services, and SEP based alarms. |
Landed |
Part of 2012, released April 16th |
Symantec BackupExec Integration
| Description |
Stage |
Status Note |
| Monitoring sets for events, services, and BackupExec based alarms. |
Landed |
Part of 2012, released April 16th |
LabTech 2012: Marketplace Architecture / Feature Enhancements
Search Capabilities
| Description |
Stage |
Status Note |
| Improved keyword word search and filters. |
Landed |
Part of 2012, released April 16th |
Sync on Startup
| Description |
Stage |
Status Note |
| Ensure Marketplace plug-ins and scripts updates are communicated to the administrator upon startup. |
Landed |
Part of 2012, released April 16th |
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