LabTech Roadmap

LabTech Roadmap

As LabTech Software continues to grow, we routinely review our priorities to make sure that we remain focused in our vision to provide the IT service professional the right product features, solutions and services to increase their efficiency at attractive prices. Furthermore, we regard our managed service provider (MSP) expertise, agile software development lifecycle and release targets, as demonstrated in our solution, as an important contributor to the advancement of the managed services industry.

LabTech Software: Where Partner Feedback Drives Innovation

Our product priorities are determined by a number of collaborative industry analysis activities where we elicit partner feedback through advisory/focus councils, annual user conferences, and our BetaLabs early adopter program. Our passion to create best-of-need feature-functionality and ensure ongoing partner profitability with LabTech is 100% based on partner driven innovation. The roadmap and timeline is representative of the vision that is shaped by our community.

As a mission critical resource to our business, we take partner feedback very seriously and are eager to provide platforms where that voice is heard as well as communicated to other likeminded partners. As such, we invite you to comment, ask for further clarification, or provide innovative suggestions on our roadmap items. Please become a member of BetaLabs by clicking here. Within BetaLabs, a forum specific to the release cycles is available to provide further transparency and take input on our feature objectives.

Tentative Launch Date - Q1 2015

LabTech 10: Core Architecture / Feature Enhancements

Stability and Performance

Description Stage Status Note
Core improvements/optimizations to VNC, tunneling, agent push, agent check-in, search, permissions, groups, script functions, MYSQL and much more. In Pilot [10/2013] Note that the LabTech 60 day patch cycle solves for a number of bug fixes reported by users. Every major release rolls up these fixes and additional complex items associated with a major release.

Network and Systems Monitoring

Description Stage Status Note
  • Improved network discovery engine with SNMP detection template library, SSDP, CIM protocol support and more.
  • New state-based monitoring, which enables a monitor to have multiple states, as well as alerts and close alerts based on the state.
  • New device dependencies that prevent unnecessary alerts if a dependent device is not available.
  • Next-gen LabTech Ignite based mission critical services/systems solutions monitoring packs with a predefined, ready-to-run set of processing rules, monitoring scripts, alert actions and reports.
  • New MRTG integration support.
In Pilot [11/2014] MRTG integration has been delayed.

User Centric Computing

Description Stage Status Note
New Active Directory integration that automatically populates LabTech contacts and enables device or service user associations, contract management and user-based billing through PSA integration. In Pilot [10/2013] Part of a multi-phased release strategy to bring users into LabTech automatically and associate them with devices and services, manage them and provide billing options.

LabTech Ignite® Service Pack 2

Description Stage Status Note
Provides support for Windows Server 2012, Exchange 2013 and MS SQL 2012 monitoring, as well as IE11
deny rules, updated role detection, Windows
8/8.1/2012/2012R2 searches, SCSI RAID monitoring
and more.
In Pilot [11/2014] SCSI RAID monitoring has been delayed.

Control Center Computer Management User Interface Redesign

Description Stage Status Note
Completely redesigned computer management window to provide technicians with a more optimized experience. Delayed [11/2014] This has been delayed.

Scripting Engine Enhancements

Description Stage Status Note
New native script debugger will enable users to debug a script by analyzing it as it runs and calibrating how it behaves. The enhancement includes functionalities such as step view, breakpoints, variable area and more. In Pilot [10/2013] Extends the functionality of the native LabTech Script Editor.

Localization Support

Description Stage Status Note
New supported framework for applying language packs to LabTech, which will enable a fully translated UI for technicians and supported end-users. Delayed [11/2014] This has been delayed.

LabTech 10: Plug-Ins, 3rd Party Integrations & Utilities Enhancements

VMware Monitoring and Management

Description Stage Status Note
New virtual server management workspace with a rich library of critical ESX availability and performance monitors, pre-configured thresholds, alerting and power state management (i.e. start, stop, suspend). Landed [6/2014] This was pulled forward from the LabTech 10 release into 2013.1, released June 10, 2014.

Advanced Symantec Backup Exec™ and Arcserve D2D Management

Description Stage Status Note
New integrated plug-in interface will emulate the supported solutions' respective admin console user experience and will include newly integrated features, such as import existing jobs, edit jobs, and monitoring, alerting and configuring various backup job types. Landed [6/2014] This was pulled forward from the LabTech 10 release into 2013.1, released June 10, 2014.

Advanced Intel® vPro™ Management

Description Stage Status Note
New Intel vPro integrated plug-in will enable easy onboarding of devices, device discovery with AMT and vPro enabled machines, automatic provisioning, version scan, feature scan and password setup. The plug-in also enables seamless core vPro management functions, such as power on/off, KVM remote control and web UI support directly from the computer management workspace. Landed [6/2014] This was pulled forward from the LabTech 10 release into 2013.1, released June 10, 2014.

PSA Integration Optimizations

Description Stage Status Note
Updated ConnectWise Plug-in 6.2 with improved exclusion rules for single machines from billing and bi-directional location sync. In Pilot

Next Generation Reporting Engine

Description Stage Status Note
New user friendly reporting technology powered by DevExpress XtraReports will enable users to schedule and create beautiful print-ready reports in a range of sizes using a built-in end-user report designer that will include an out-of-the-box library of reports. In QA [11/2014] This has been delayed.

Customer Prospecting and Health Assessment Tool

Description Stage Status Note
On-site agentless network assessment tool for discovering the security state, patching state, backup state, operating system performance and Active Directory quality of an endpoint. In addition, the tool will allow users to instantly create a detailed health rating report to use as a prospect leave behind. In QA  

ModernOffice Suite Standards Engine

Description Stage Status Note
Latest ModernOffice Suite (LabTech / ConnectWise / Quosal) Runbook integration to enable intelligent network scanning against an IT service catalogue of device standards that will flag and alert on non-compliant items, quote replacements with an approval workflow and optimize your on-site business review process. In Pilot  

LabTech 10: Marketplace Architecture / Feature Enhancements

Marketplace Engine Enhancements

Description Stage Status Note
New versioning support for Marketplace objects, usability enhancements, stability improvements, rollback capabilities and more. In QA  

Launch Date - June 10, 2014

LabTech 2013.1: Core Architecture / Feature Enhancements

Stability and Performance

Description Stage Status Note
Resolves 100+ partner reported issues, general program usability and stability fixes. Landed Part of 2013.1, Released June 10th

LabTech 2013.1: Plug-Ins, 3rd Party Integrations & Utilities Enhancements

VMware Monitoring and Management

Description Stage Status Note
New virtual server management workspace with a rich library of critical ESX availability and performance monitors, pre-configured thresholds, alerting and power state management (i.e. start, stop, suspend). Landed Part of 2013.1, Released June 10th

Advanced Symantec Backup Exec and CA D2D Management

Description Stage Status Note
New integrated plug-in interface will emulate the supported solutions' respective admin console user experience and will include newly integrated features, such as import existing jobs, edit jobs, and monitoring, alerting and configuring various backup job types. Landed Part of 2013.1, Released June 10th

Advanced Intel® vPro Management

Description Stage Status Note
New Intel vPro integrated plug-in will enable easy onboarding of devices, device discovery with AMT and vPro enabled machines, automatic provisioning, version scan, feature scan and password setup. The plug-in also enables seamless core vPro management functions, such as power on/off, KVM remote control and web UI support directly from the computer management workspace. Landed Part of 2013.1, Released June 10th

PSA Integration Optimizations

Description Stage Status Note
Updated ConnectWise Plug-in 6.1 with work type overrides, contact syncing and usability improvements. Landed Part of 2013.1, Released June 10th

Launch Date - July 23, 2013

LabTech 2013: Core Architecture / Feature Enhancements

Web User Interface Redesign

Description Stage Status Note
Part of the fluid user interface initiative, which is a multi-release initiative that includes a completely redesigned web interface, providing rich technician web control center and customer portal experiences. Landed Part of 2013, Released
July 23rd

Systems Monitoring Refactoring

Description Stage Status Note
Increase reliability, scalability and performance by redesigning and optimizing key areas of systems monitoring, including architecture, trending, monitor sets, dependency check, probe functionality, flap detection and alerting. In Development / Delayed This first iteration has been re-scoped to deliver trending / baseline capabilities in 2013. We have delayed dependency checks, advanced probe updates, flap detection and new alert management to the next major release. Updates and timeline to follow on this roadmap page.

User Centric Computing

Description Stage Status Note
Enable Active Directory integration to perform user based billing and list management. Delayed Active Directory Plug-in has been delayed and made part of an overall end-to-end User Centric Strategy after talking with partners. Updates and timeline to follow on this roadmap page.

LabTech Ignite® Enhancements

Description Stage Status Note
Support of Windows 2012, wizard-driven tasks and additional optimizations. In Development / Delayed Ignite updates for Server 2012 monitoring are being released as an update through the Marketplace in Q3 and removed from the major release of 2013.

Control Center Computer Management User Interface Redesign

Description Stage Status Note
Part of the fluid user interface initiative, which is a multi-release initiative that includes a completely redesigned computer management window, enabling a more optimized technician experience. Delayed Still in partner focus group stage and high fidelity mockup phase. We anticipate this now being potentially delivered in the 2014 timeframe.

Scripting Enhancements

Description Stage Status Note
Enhance scripting capabilities by enabling scripts to call plug-ins and enable scheduling. Landed Part of 2013, Released
July 23rd

Patch Management Optimizations

Description Stage Status Note
Improve existing workflows. Landed Part of 2013, Released
July 23rd

Crystal Reports Updates

Description Stage Status Note
New customer focused service level reports, health check reports and improved data feeds. Landed Part of 2013, Released
July 23rd

LabTech 2013: Plug-Ins, 3rd Party Integrations & Utilities Enhancements

Commercial Remote Control Integration

Description Stage Status Note
Fully integrated and supported industry-leading TeamViewer integration. Landed Part of 2013, Released
July 23rd

PSA Integration Optimizations

Description Stage Status Note
Fully integrated and redesigned next generation Autotask Plug-in 6.0. Landed Part of 2013, Released
July 23rd

Multi-Vendor Antivirus Management Dashboard Updates

Description Stage Status Note
Overall updates to the antivirus management dashboard plug-in and support of Symantec Endpoint Protection. Landed Part of 2013, Released
July 23rd

LabTech 2013: Marketplace Architecture / Feature Enhancements

Marketplace Partner Selling

Description Stage Status Note
Enable partners to sell and purchase scripts. Delayed There are number of dependencies we are working to orchestrate before we fully release these capabilities such as the SDK program due to release in December, enabling the Partner Portal purchasing capabilities, Marketplace App Store architecture and other operational controls. While these efforts are all underway, we anticipate this being possible sometime towards the end of 2014. Updates and timeline to follow on this roadmap page.

Launch Date - December 10, 2012

LabTech 2012 SP1: Core Architecture / Feature Enhancements

Web User Interface Redesign

Description Stage Status Note
Part of the fluid user interface initiative, which is a multi-release initiative that includes a completely redesigned web interface, providing rich technician web control center and customer portal experiences. Landed Part of 2013, Released
July 23rd

LabTech Ignite® Enhancements

Description Stage Status Note
Include Mac and Linux systems as part of Ignite capabilities, optimize ticketing triggers and introduce reboot management. Delayed Reboot Management has been delayed until the 2014 timeframe. This is has been calibrated as part of a patch management redesign. New Marketplace version for Ignite enhancements are part of the 2013 upgrade for existing partners.

Crystal Reports Updates

Description Stage Status Note
New customer focused service level reports, health check reports and improved data feeds. Landed Part of 2013, Released
July 23rd

Remote Control Updates

Description Stage Status Note
VNC performance optimizations. Landed Part of 2012.1, Released Dec. 10th

LabTech 2012 SP1: Plug-Ins, 3rd Party Integrations & Utilities Enhancements

Mobile Device Management Enhancements

Description Stage Status Note
Support updated Android MDM SDKs and introduce data usage management, geo-tracking and ticketing. Landed Part of 2012.1, Released Dec. 10th

Symantec Backup Exec Integration

Description Stage Status Note
Integration of Symantec Backup Exec into the multi-vendor backup dashboard, enabling technicians to perform license management, deployment, installation, monitoring, alerting, configuration management, reporting and PSA workflows. Landed Part of 2012.1, Released Dec. 10th

Multi-Vendor Backup Dashboard Encryption Support

Description Stage Status Note
The ability for technicians to enable encryption settings when scheduling a backup job for supported vendors. Landed Part of 2012.1, Released Dec. 10th

ConnectWise 6.0 Plug-in Refactoring

Description Stage Status Note
Enhanced setup, more fully integrated two-way configurations and other usability enhancements. Landed Released March 4, 2013

Autotask Plug-in Refactoring

Description Stage Status Note
Update key areas of the integration related to improved setup, no data overwrite on update, improve logging/integration status, email ticket creation, sync child companies as locations, dedicated scheme for LabTech updated variables and sync LabTech notes into Autotask. Landed Part of 2013, Released
July 23rd

vPro Enhancements

Description Stage Status Note
Support of vPro KVM remote control capabilities. Landed Part of 2012.1, Released Dec. 10th

HitmanPro Integration

Description Stage Status Note
Support the ability to utilize HitmanPro malware protection with LabTech. Landed Part of 2012.1, Released Dec. 10th

LabTech 2012 SP1: Marketplace Architecture / Feature Enhancements

LabTech Marketplace Optimizations

Description Stage Status Note
Include redirectors and groups, add separate category for LabTech Ignite only and other usability enhancements. Delayed Introduced solutions sets for fresh installs. Existing partners will see solutions sets once upgraded to 2013.

Launch Date - April 16, 2012

LabTech 2012: Core Architecture / Feature Enhancements

Macintosh Agent

Description Stage Status Note
Natively written agent that has integrated discovery, remote push, system inventory, monitoring, system tray functionality, probe functionality, remote control and command line capabilities. Landed Part of 2012, released  April 16th

Linux Agent

Description Stage Status Note
Natively written agent that has integrated discovery, remote push, system inventory, monitoring, system tray functionality, probe functionality, remote control and command line capabilities. Landed Part of 2012, released  April 16th

Mobile Device Management – Phase 1

Description Stage Status Note
Centralized mobile device management enabling complete control over Apple iOS and Google Android platform devices. Focused on discovery, inventory, and configuring, restricting, remote wipe, monitoring and reporting. Landed Part of 2012, released  April 16th

Control Center UI Update – Phase 1

Description Stage Status Note
First phase of a multi-release UI update strategy to revamp key areas of the desktop Control Center UI, including new menu bars, new navigation panes framework and new network stats gauges. Landed Part of 2012, released  April 16th

LabTech Ignite® – Phase 1

Description Stage Status Note
LabTech Ignite® enables instant time to value with less setup, point & click best practices based monitors, refactored navigation tree, location based management, maintenance routines and profitability based automation tasks. Landed Part of 2012, released  April 16th

LabTech 2012: Plug-Ins & Utilities Enhancements

Multi-Vendor Backup Management Dashboard

Description Stage Status Note
Through a centralized interface, solutions providers can view status and control multiple backup vendor products, including StorageCraft, AppAssure, Acronis, and CA D2D across all managed customer sites. Landed Part of 2012, released  April 16th

VMware ESX(i) Management – Phase 1

Description Stage Status Note
Track the health of your VMware ESX or ESXi Server by monitoring CPU, memory utilization, disk space and other vital statistics. Landed Part of 2012, released  April 16th

Multi-Vendor AV Management Update

Description Stage Status Note
Improve deployment and installation of AVG. Landed Part of 2012, released  April 16th

Doyenz Integration

Description Stage Status Note
Access Doyenz management console from the LabTech Control Center, push Doyenz agent and identify Doyenz managed systems. Landed Part of 2012, released  April 16th

vPro Support Update

Description Stage Status Note
Extend supportability to include systems pre-vPro7, including support for vPro6 and below.
Landed Part of 2012, released  April 16th

Cross Platform Agent Deployment

Description Stage Status Note
Standalone utility to deploy Windows, Mac and Linux agents. Landed

Part of 2012, released April 16th (GPO integration has been deferred until next major release)

Intelligent Offline System & Self-Healing Monitor Scripts

Description Stage Status Note
Detect true state of system outage eliminating false positives and attempt auto-healing routines. Landed Part of 2012, released  April 16th

Adaptive Agent Deployment

Description Stage Status Note
Detect system pre-requisites and initiate requirements prior to LabTech agent install. Landed Part of 2012, released  April 16th

LabTech PE Recovery Disk

Description Stage Status Note
LabTech bootable recovery CD/ISO that contains the LabTech agent software used for diagnosing, repairing and recovering non-bootable systems. Extended Beta Moving out of the spring 2012 release due to recent changes to Microsoft distribution terms on WinPE. Alternative methods are under review.

ConnectWise Plug-in 5.0

Description Stage Status Note
Improve on existing integration by providing synchronization of any asset type, instantly define and setup LabTech as the asset management solution, additional one to one mapping of objects to contracts for improved billing, introduction of basic print management, and overall setup experience optimizations.
Landed Part of 2012, released  April 16th

Reflexion Hosted Email Integration

Description Stage Status Note
Monitor health and performance of system vitals. Landed Part of 2012, released  April 16th

Axcient BDR Integration

Description Stage Status Note
Monitor health, availability and performance of system vitals. Landed Part of 2012, released  April 16th

Symantec SEP Integration

Description Stage Status Note
Monitoring sets for events, services, and SEP based alarms. Landed Part of 2012, released  April 16th

Symantec BackupExec Integration

Description Stage Status Note
Monitoring sets for events, services, and BackupExec based alarms. Landed Part of 2012, released  April 16th

LabTech 2012: Marketplace Architecture / Feature Enhancements

Search Capabilities

Description Stage Status Note
Improved keyword word search and filters. Landed Part of 2012, released  April 16th

Sync on Startup

Description Stage Status Note
Ensure Marketplace plug-ins and scripts updates are communicated to the administrator upon startup. Landed Part of 2012, released  April 16th