Mobile Device Management | LabTech Software

LabTech Mobile Device Management

LabTech mobile device management (MDM) is a fully integrated feature within the LabTech remote monitoring and management (RMM) platform that enables you to manage and secure mobile devices with access to your clients’ IT networks and data.

Mobile Device Management

Mobile Device Management in the Workplace

As an IT professional, you’re familiar with the pros and cons of mobile device use for business. The flexibility of remote connectivity improves employee productivity, but the obvious risks that come from mobile access to corporate networks—from the loss of confidential data stored on mobile devices to unauthorized network access—cannot be underestimated. And it makes no difference whether devices are employee-owned or company provided—if they are accessing your clients’ networks, the threat is real and potentially costly. Keep your clients’ networks and data protected from mobile threats with LabTech MDM.

Apple & Android!

LabTech mobile device management (MDM) allows you to manage Apple iOS and Google Android platform mobile devices with smooth enrollment, configuration, security and reporting functions.

FEATURE

iOS

ANDROID

ENROLL

Over-The-Air Enrollment (OTA)

Enroll via SMS message

Offered
Offered

Enroll via email

Offered
Offered

Enroll via quick reference (QR) code

Offered
Offered

Enroll via uniform resource locator (URL)

Offered
Offered

FEATURE

iOS

ANDROID

CONFIGURE

Common Connection Settings

Exchange ActiveSync email

Offered
Not Offered

IMAP/POP email

Offered
Not Offered

Virtual private network (VPN)

Offered
Not Offered

Wi-Fi

Offered
Offered

Lightweight directory access protocol (LDAP)

Offered
Not Offered

FEATURE

iOS

ANDROID

INVENTORY MANAGEMENT

Device Inventory

Unique device identifier (UDID)

Offered
Offered

Device name

Offered
Offered

Build and version

Offered
Offered

Model name and number

Offered
Offered

Serial number

Offered
Offered

Capacity and space available

Offered
Offered

International mobile equipment identity (IMEI)

Offered
Offered

Modem firmware

Offered
Offered

Hardware inventory (memory, CPU and battery life)

Offered
Offered

Application inventory (installed apps)

Offered
Offered

Mobile device type (smartphone vs. tablet)

Offered
Offered

Network Inventory

Integrated circuit card identifier (ICCID)

Offered
Offered

Bluetooth and Wi-Fi media access control (MAC) addresses

Offered
Offered

Current carrier network

Offered
Offered

SIM carrier network

Offered
Offered

Phone number

Offered
Offered

Data roaming settings

Offered
Offered

End-User Self Service Functions

Send screenshot

Offered
Offered

Log ticket

Offered
Offered

Centralized Control Center Integration

Technician access control permissions

Offered
Offered

Auto-join criteria and assigned actions for groups

Offered
Offered

Auto-merge config profiles based on groups

Offered
Offered

Auto-wipe through intelligent groups

Offered
Offered

Auto-lock through intelligent groups

Offered
Offered

Under contract vs. not under contract identification

Offered
Offered

Lost or retired device groups

Offered
Offered

FEATURE

iOS

ANDROID

SECURITY/RISK MANAGEMENT

Policy Profiles

Require passcode

Offered
Offered

Allow simple value

Offered
Offered

Require alphanumeric passcode

Offered
Offered

Set passcode length

Offered
Offered

Require complex characters

Offered
Offered

Set maximum passcode age

Offered
Offered

Set time before auto-lock

Offered
Offered

Set passcode reuse requirement

Offered
Offered

Set grace period for device unlock without re-entering passcode

Offered
Not Offered

Set number of failed passcode attempts before device lock

Offered
Not Offered

Set number of failed passcode attempts before device wipe

Offered
Offered

Available Restrictions

Access to app stores

Offered
Not Offered

Use of web browser security preferences

Offered
Not Offered

Use of YouTube

Offered
Not Offered

Use of app store and in-app purchase

Offered
Not Offered

Ability to screen capture

Offered
Not Offered

Automatic sync while roaming

Offered
Not Offered

Use of voice dialing or voice assistant

Offered
Not Offered

Enforce encrypted iTunes backups

Offered
Not Offered

Use of the camera

Offered
Not Offered

FEATURE

iOS

ANDROID

SERVICE

On Demand Support Functions

Instant device lock

Offered
Offered

Full device wipe (back to factory settings)

Offered
Offered

Selective device wipe

Offered
Not Offered

Passcode reset

Offered
Offered

Geographical location lookup

Offered
Offered

Data Plan Management

Detailed data usage tracking

Offered
Offered

Data usage threshold alerting

Offered
Offered

Geo Management and Tracking

Historical device location

Offered
Offered

Visual global map interface

Offered
Offered

Reporting

Mobile device asset summary report

Offered
Offered

Mobile device detailed inventory report

Offered
Offered

Mobile device software inventory report

Offered
Offered

Mobile device data usage report

Offered
Offered
Keep Client Networks Safe with LabTech MDM

Keep Client Networks Safe

LabTech mobile device management (MDM) is fully integrated within the LabTech platform and was built to meet the needs of IT service providers who are using a remote monitoring and management (RMM) tool to proactively monitor their clients’ networks. Unlike other mobile device management solutions, LabTech MDM enables you to centrally manage all mobile devices across all client sites from the same interface through which your clients’ networks are monitored. This allows for seamless, efficient and proactive mobile device management.

Benefits of LabTech MDM

Mobile Device Management

Benefits of LabTech MDM

  • Enroll employee and company-owned mobile devices over-the-air
  • Configure and apply corporate settings for Exchange, Wi-Fi, VPN, LDAP and third party email to one or multiple devices
  • Configure and enforce security policies, including passcode complexity requirements, device auto-lock and number of failed passcode attempts before a device wipe
  • Instantly lock or wipe mobile devices in the event a mobile device is lost or stolen
  • Pinpoint the physical location of a mobile device on a geographical map and identify physical locations a device has been in a given period of time
  • Help your clients avoid data plan overage charges with automatic data usage threshold alerting
  • Generate customized reports with new built-in reporting features

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