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LabTech will increase the efficiency of IT staff by organizing all tickets, system information, and support tools into one location. LabTech can be used to minimize downtime and maximize productivity of your user base with the implementation of LabTech because of the monitoring, instant support delivery, and proactive maintenance automation. This combination allows for your IT staff to spend more time on deploying technology that will improve your business and less time fighting fires.
No other system integrates monitoring, automations, ticketing, and timekeeping. The combination of these features make LabTech the only tool required to manage your IT staff or for the individual IT professional. The automation and support tools allow the System Administrators to operate more efficiently. The ticketing, timekeeping, and project tools make your staff more organized and time conscious.
Downtime consists of two components: reaction time and troubleshooting time. Reaction time is the amount of time it takes to determine that an outage has occurred and the assignment of staff or automatic resolution of the problem. Troubleshooting time is the amount of time spent finding and fixing the problem once it is detected. Additionally, downtime is minimized by preventing outages with proper equipment replacement schedules and proactive maintenance.
LabTech minimizes reaction time with a number of tools. The LabTech monitoring tools can monitor with anything from ping to SNMP traps. Monitors can also be set up for any information collected by the system. The alerts generated by the monitor can alert by phone, text, email, or pager. Tickets can be automatically generated. Once the alert occurs system administrators can immediately work on the issue through the ticket. If the alert has a script available to automatically fix or diagnose the issue, the system will automatically fix the problem or run the diagnostics and send the results to the system administrator.
Troubleshooting time is reduced by pinpointing the point of failure and running diagnostics when the error is detected. The system will automatically run a repair script if the problem has a fix assigned to it. Additionally, the system organizes all monitoring, system information, and support tools into one location, so troubleshooting and fixing issues is easier than it has ever been.
Every IT professional knows that the longer a system is in use, the operating system rots and eventually becomes very slow. With LabTech, systems can be kept in a fresh state through standardization, imaging, scripting regular maintenance activities, and event log monitoring. System enhancements and tweaks can be rolled out across all supported systems. Groups and dynamic groups allow system maintenance to be tailored by an operating system or any other collected data. The scripting engine in LabTech is more powerful than any other network management system, so if you imagine it, you can make it happen in LabTech.