NEW Native ScreenConnect Integration
An RMM platform has to have strong remote control, so we’ve integrated ScreenConnect, a best-in-class remote support and access solution, into LabTech to end connectivity challenges for good. The integration enables partners to install, configure, deploy and utilize the power of ScreenConnect from a single-pane-of-glass within LabTech. A ScreenConnect license is included free of charge with LabTech 10 and includes access to all future updates of ScreenConnect, unlimited concurrent sessions and unattended access to any system running a LabTech agent.
The ScreenConnect plug-in for LabTech is available through the new LabTech Solution Center. Installation is a breeze with three wizard-driven options to choose from. Automatically and remotely deploy ScreenConnect agents to any endpoint running a LabTech agent. Once installed, launch ScreenConnect from the LabTech Computer Management Workspace with a single click for instant remote connectivity.
IMPROVED Mac Agent
Completely rebuilt on the POSIX platform, the refactored Mac agent makes multi-platform supportability easier for partners. Stability and performance have been enhanced with consistent check-ins and the ability to get inventory and send commands.
ENHANCED Systems Monitoring
New state-based monitoring capabilities with configurable threshold rules alert you when systems fall below a certain threshold. We’ve also added new system role detection definitions, as well as heartbeat technology for faster offline agent detection.
ENHANCED Network Monitoring
Automatically detect and categorize more device types than ever before with more than 500 SNMP detection templates. Partners gain more visibility into all the devices at their client locations to ensure service plans are aligned.
NEW Script Debugger
Scripters of all skill levels can take the guesswork out of simple or complex scripts with enhanced debugging. Designed to locate problems quickly, troubleshooting and calibrating scripts at any stage of development is easier than ever.
UPDATED LabTech Ignite® Service Pack 2
Updated monitors for Windows Server 2012, Exchange 2013 and MS SQL 2012.
IMPROVED VNC Remote Control
Significant speed improvements to LabVNC and tunneling technology.
REDESIGNED Solution Center
Formerly known as Marketplace, the LabTech Solution Center has been enhanced for easier navigation, visibility and simplicity. Users will find a new solutions set framework that groups and downloads all required objects that are part of a tailored solution. Enhancements also include new version support for Solution Center objects, rollback capabilities and support for LabTech configuration types, including computer role definitions.
NEW Managed Services Accounting
The managed services accounting framework allows for interaction between LabTech and ConnectWise. The interaction enables LabTech to not only discover assets, but services such as backup and antivirus as well. The information gathered is sent back to ConnectWise so partners can effectively bill on more than just machines, but also on the services provided to those machines.
What's New in LabTech 2013.1
Designed by IT service providers just like you, the LabTech remote monitoring and management (RMM) platform gives you greater visibility into your clients’ IT networks and the tools you need to automate your IT service delivery. See the latest features of LabTech 2013.1 in action and discover how you can leverage the power of LabTech to expand your IT management capabilities, automate your IT service delivery, increase revenues and provide your clients with the modern IT management services they expect.