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LabTech 2012.1 features partner-driven enhancements to LabTech mobile device management (MDM) and LabTech Ignite™ that improve automation, provide unmatched business enablement and drive IT service excellence. We also continue to expand our technology alliances with best-in-class solution providers to deliver our partners the tools needed to consolidate vendor management, reduce costs, increase client retention and improve profitability. LabTech 2012.1 includes new integrations with industry-leading vendors, including Symantec, Intel and HitmanPro, as well as enhanced integration with the ConnectWise professional services automation (PSA) solution.
The ConnectWise Plug-in 6.0 brings an industry leading level of integration with the world's most widely adopted professional services automation (PSA) solution to deliver an end-to-end integrated, unified solution. The plug-in reinvents how PSA integration is done by allowing for two-way synchronization of companies, clients, tickets, opportunities and device billing information, which eliminates the overhead and delays associated with email processing of tickets between the two systems. Using the ConnectWise Plug-in, LabTech partners experience seamless continuity between mission critical PSA and RMM applications to ensure productivity and enable worry-free automation.
From smartphones to tablets, mobile devices in the workplace are here to stay. As a result, IT service providers are expanding their services to support a wide array of mobile devices in the same way they support other client endpoints. The latest enhancements to LabTech MDM include the service-oriented capabilities that our partners asked for, including data plan management, geo-location tracking, ticket creation and screenshot upload capabilities, selective wipe of Apple iOS® devices and new MDM reports.
LabTech Ignite was designed to provide the highest level of automation right out-of-the-box with pre-configured groups, monitors, scripts, alerts, searches, templates and schedules based on Microsoft® best practices. Built directly into LabTech, LabTech Ignite is an industry exclusive that drastically reduces the learning curve associated with LabTech. LabTech Ignite enhancements in LabTech 2012.1 bring partners even more out-of-the-box functionality, including automated onboarding, role detection and server monitoring for Mac and Linux machines, patch usability and service pack enhancements for Windows service pack installs and a new plug-in that allows certain areas of LabTech Ignite to be turned on or off so you can customize the level of Ignite you want for your environment.
LabTech now integrates with Symantec Backup Exec, the industry leading backup product. Symantec Backup Exec protects virtual and physical environments, simplifies both backup and disaster recovery, and offers unmatched recovery capabilities. Powered by Symantec V-Ray technology, Backup Exec restores entire servers, critical Microsoft applications, and VMware or Microsoft Hyper-V virtual environments to dramatically minimize business downtime. The integration with LabTech allows partners to monitor and manage Backup Exec jobs remotely from LabTech’s Multivendor Backup Management Dashboard, which provides visibility into the backup status of all clients under management at-a-glance to ensure all client backup jobs are successful. Using the LabTech Multivendor Backup Management Dashboard, partners can also remotely deploy backup software with a single click, remotely create backup job templates, and schedule backup jobs across multiple clients and multiple backup products.
LabTech now integrates with the award-winning Symantec Endpoint Protection. Powered by Insight, Endpoint Protection is the fastest, most powerful endpoint antivirus software solution you can buy for both virtual and physical systems. Endpoint Protection provides state-of-the-art defense against all types of attacks and seamlessly integrates the essential antivirus security tools you need into a single, high-performance agent. The integration with LabTech allows partners to see real-time statistics in a single-pane-of-glass, making it easy to assess vulnerabilities and report on antivirus status across multiple clients and multiple antivirus products
A new LabTech out-of-band management redirector that enables you to remote control a computer’s keyboard, video and mouse just like you would with VNC, except you can do this even if the OS is not functional. With LabTech and vPro capable hardware, you can remotely connect to workstations in blue screen or other status that would normally require a site visit. Intel’s vPro remote power cycling capabilities also let you automate after-hours shutdown, reducing energy costs for clients. Intel vPro-based PCs typically experience half the average downtime as a non-vPro PC.
Antivirus products are not 100% effective. Tracking cookies, malware, spyware and other threats are not always stopped at the antivirus level. HitmanPro is an affordable second opinion scanner designed to detect and remove malware that antivirus products miss. HitmanPro uses different techniques to detect malware than most antivirus programs. They use a behavioral scan to analyze files and processes. The low-level driver technology allows HitmanPro to look at raw data and find malware that uses advanced obfuscation technology to hide itself. HitmanPro works alongside existing security programs without any conflict. And as a bonus, it will scan your machines for free!
The LabTech Multivendor Antivirus Management Dashboard enables partners to manage multiple antivirus vendors from a single-pane-of-glass for added control and visibility of client environments. The updated Multivendor Antivirus Management Dashboard features performance enhancements to improve scalability and lower service impact, including a faster response and a lower LabTech server load.
See Bill Morgan, LabTech Software Technical Sales Manager, and Tony Thomas, LabTech Software Director of Product Management, discuss What's New in LabTech 2012.1. See the newest features of LabTech in action and learn how you can leverage the automation power of LabTech to transform your IT business.